The management of change: using a model to evaluate the change process.

Abstract

This article presents a change management model that may be used in the evaluation of the change process. The model may be used to evaluate how well change is being managed or has been managed. The Change Management Model developed by the author aims to provide nurse managers or change agents with a structured and measurable model for managing change, and to allow the change process to be evaluated. A measurement constructs tool also has been developed to further assist the evaluation process. The author argues that certain key variables can be identified that contribute to the successful implementation of change. These include critical success factors for change, communication issues, change dynamics that include resistance or acceptance of change, and the management of the implementation and evaluation stages of the change process.