Break through to success with training and teamwork.

Abstract

This is a case study on the effect of training and teamwork in two different divisions within the same company. One division consisted of a nonunion manufacturing plant; the second was a unionized distribution operation. In both operations, serious problems existed--poor customer service levels, inadequate inventory turns, and insufficient profitability. These are the kinds of problems that, left untreated, can cause the death of any manufacturing or distribution operation. However, by implementing training and teamwork at both operations, impressive benefits were achieved, including customer service levels exceeding 90 percent, dramatic improvements in the inventory turnover rate, and profitability that exceeded corporate goals.