Care management: automating the care process to improve consumer service.

Abstract

By implementing a care management system that is consumer-centric and service-oriented, the goal of providing high-quality care, controlling costs, and providing excellent service can be achieved through every interaction with the consumer. Care management broadens the consumer's access to service while coordinating and managing care across this extended web of access. This can only be achieved by implementing a system with a clinical usage model that care providers will actually use in their practices.