Toward Digitalized Circular Economy Practices: Examining the Nexus Between Customer and Technical Requirements

IF 13.2 1区管理学 Q1 BUSINESS

Business Strategy and The Environment Pub Date : 2026-10-20 DOI:10.1002/bse.71704

Koppiahraj Karuppiah, Arun Pradeep, Naveen Virmani, Jose Arturo Garza‐Reyes

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引用次数: 0

Abstract

The adoption of circular economy ( CE ) practices has become indispensable for countries worldwide to minimize the adverse environmental impacts of waste. Digital platforms for CE practices have been anticipated to improve societal involvement. However, existing digital platforms for CE practices have failed to enhance such involvement. This study investigates the customer requirements (CRs) that improve societal involvement in CE practices through digital platforms and the technical requirements (TRs) needed to meet them. An integrated Fermatean fuzzy set (FFS)–analytic hierarchy process (AHP)–decision‐making trial and evaluation laboratory (DEMATEL)–quality function deployment (QFD) method was employed to determine the weight significance and to reveal the causal interrelationship among the CSFs, and to rank the TRs. The findings indicate that “Actual impact assessment systems,” “Integrated service support,” “Sustainability rewards,” “Opportunity for entrepreneurship,” and “Provision of digital product passport” are the top five CSFs, while “Automated Support System” and “Integrated Payment Gateway” are the important TRs. The findings of this study could help in enhancing the digital platforms for CE practices, which could increase societal involvement.

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走向数字化循环经济实践：审视客户与技术需求之间的关系

为了尽量减少废物对环境的不利影响，世界各国必须采用循环经济做法。数字平台的CE实践有望提高社会参与。然而，现有的行政长官实践数字平台未能加强这种参与。本研究调查了通过数字平台提高社会参与环保实践的客户需求（cr）和满足这些需求所需的技术需求（TRs）。采用Fermatean fuzzy set (FFS) -analytic hierarchy process (AHP) -decision - making trial and evaluation laboratory (DEMATEL) -quality function deployment （QFD）综合方法确定权重显著性，揭示CSFs之间的因果关系，并对TRs进行排序。研究结果表明，“实际影响评估系统”、“综合服务支持”、“可持续发展奖励”、“创业机会”和“提供数字产品护照”是排名前五的csr，而“自动化支持系统”和“综合支付网关”是重要的csr。这项研究的结果可以帮助增强CE实践的数字平台，这可能会增加社会参与。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business Strategy and The Environment Multiple-

CiteScore

22.50

自引率

19.40%

发文量

336

期刊介绍： Business Strategy and the Environment (BSE) is a leading academic journal focused on business strategies for improving the natural environment. It publishes peer-reviewed research on various topics such as systems and standards, environmental performance, disclosure, eco-innovation, corporate environmental management tools, organizations and management, supply chains, circular economy, governance, green finance, industry sectors, and responses to climate change and other contemporary environmental issues. The journal aims to provide original contributions that enhance the understanding of sustainability in business. Its target audience includes academics, practitioners, business managers, and consultants. However, BSE does not accept papers on corporate social responsibility (CSR), as this topic is covered by its sibling journal Corporate Social Responsibility and Environmental Management. The journal is indexed in several databases and collections such as ABI/INFORM Collection, Agricultural & Environmental Science Database, BIOBASE, Emerald Management Reviews, GeoArchive, Environment Index, GEOBASE, INSPEC, Technology Collection, and Web of Science.