The operational perspective in business process management: towards holistic task execution support

IF 4.1 4区管理学 Q3 BUSINESS

Information Systems and e-Business Management Pub Date : 2026-10-04 DOI:10.1007/s10257-026-00735-8

Leo Poss,Stefan Schönig

引用次数: 0

Abstract

Abstract This paper redefines the operational perspective in Business Process Management (BPM). While BPM inherently operates at the operational level, its traditional focus on automation, standardization, and software execution has historically overlooked a holistic understanding of task execution, particularly manual tasks and the tools and materials required for them. Our mixed-methods study, which combines a structured literature review and abductive reasoning, confirms this oversight, a gap also visible in modeling support. To address this, we introduce a novel classification scheme for process entities and propose a comprehensive vision for future operational support. Leveraging developments such as the Internet of Things (IoT), this vision encompasses enhanced modeling artifacts, intelligent planning, and real-time execution assistance. This paper bridges a critical abstraction gap between automated and manual tasks by redefining the operational perspective, introducing a novel classification of process entities, and proposing a framework for holistic support.

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业务流程管理中的操作视角：面向整体任务执行支持

本文重新定义了业务流程管理（BPM）中的操作视角。虽然BPM本质上是在操作级别上进行操作的，但其传统上对自动化、标准化和软件执行的关注历来忽视了对任务执行的整体理解，特别是手动任务及其所需的工具和材料。我们的混合方法研究，结合了结构化文献回顾和溯因推理，证实了这种疏忽，这在建模支持中也是可见的差距。为了解决这个问题，我们为流程实体引入了一种新的分类方案，并提出了未来操作支持的全面愿景。利用诸如物联网（IoT）之类的开发，这一愿景包括增强的建模工件、智能规划和实时执行协助。本文通过重新定义操作视角，引入流程实体的新分类，并提出整体支持的框架，弥合了自动化和手动任务之间的关键抽象鸿沟。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems and e-Business Management Multiple-

CiteScore

6.20

自引率

11.10%

发文量

期刊介绍： Nowadays, in the age of information technology and the internet, the creation and maintenance of business models has to consider the latest developments in information technology to ensure competitiveness and long-term success of the enterprise. The aim of Information Systems Management (ISM) is to integrate information technology into business models and business processes to explore its potential to meet the business goals. Many international journals in the field of information systems (IS) or information management (IM) focus primarily on the quantitative analysis of information systems phenomena, especially through the use of empirical studies. However, research on qualitative analysis, development, and deployment of information systems is not covered sufficiently by the existing international IS journals. Therefore, the journal Information Systems and e-Business Management (ISeB) focuses on the core tasks of Information Systems Management, the conceptual analysis, design, and deployment of information systems, as well as on all e-business related topics. 1. Editorial objective The central aim of the journal ISeB is to publish original, well-written, self-contained contributions that elucidate novel research and innovation in information systems management and e-business which advance the field fundamentally and significantly. Published quarterly, the journal will: - Provide a vibrant forum for both academicians and industry specialists to explore the information systems and e-business management field - Bring innovative research on all aspects of information systems management from analytical, behavioral and technological perspectives - Enable rapid dissemination of latest research and innovation, supported with a double-blind peer review process. 2. Nature of topics The function of information systems management is the use of information technology (IT) to meet the information requirements of a company. Core tasks of ISM are the generation of project ideas (e.g. identification of business opportunities enabled by new information technologies), conceptual analysis, design, and integration of information systems. Submissions to ISeB should have a clear business focus and use appropriate information systems methodologies. They should either be founded on theory or should have proven their value based on prototypes and their beneficial application in the field. The general applicability of the concepts presented is strictly required. Case studies are welcome, if the insights presented allow general applicability. Moreover, empirical studies are welcome if clear research questions with relevance to the field of information systems and e-business management are given and the studies are carried out correctly. ISeB topics focus on (but are not restricted to) the following areas: - Information Modeling: The central task of information systems modeling is the conceptual specification of information systems from the business point of view. Information modeling includes the development or the application of high-level modeling techniques used for conceptual modeling, e.g. event-driven process chain (EPC) for process modeling, entity-relationship model (ERM) for data modeling, and object-oriented methods like the unified modeling language (UML). - Domain-Specific Information Systems: Different industry domains (e.g. manufacturing, retailing, or finance) are characterized by different requirements to information systems that are reflected in different IS architectures for specific domains. The development and maintenance of information systems in an industry domain can be supported by these architectures. Either the development of generalizable domain-specific architectures or the employment of such architectures in practice can be discussed. - E-Business Management (intra-organization al and inter-organizational information systems): Possible sub-topics include the development and deployment of IS for electronic commerce and supply chain management, market places, new business scenarios enabled through new technologies. Based on a business strategy, submissions have to clearly state how the strategy can be operationalized using IS. - Information Systems Development: The development and deployment of large-scale IS (e.g. enterprise resource planning software) requires the use of appropriate software engineering methodologies, procedure models, and project management. Possible research areas are the development of software engineering methodologies, procedure models, and the design of project management methods. Empirical studies on IS development may focus on the application of well-founded methods in practice. - Information Technology Management: The function of information technology management is the provision and operation of the technical infrastructure and the planning of the technical orientation of information systems in an enterprise. An important aspect is the impact of changing information systems on organizational structures and processes – and vice versa. In this context, the use of information technology to realize a business strategy efficiently can be analyzed. - Latest Information Technology Developments: Latest developments in information technology have to be evaluated to explore potentials to generate new business strategies. Current topics and trends to be evaluated for business use are e.g. business intelligence systems, agent technology, and workflow management systems. Officially cited as: Inf Syst E-Bus Manage