Community Health Center Staff Evaluation of the Acceptability, Usefulness and Ease of Implementation of Evidence-Based Organizational-Level Interventions to Promote Healthcare Workforce Well-Being.

Abstract

Objective: Study examined community health center healthcare staff's assessment of the acceptability, usefulness and ease of implementation of evidence-based organizational-level strategies to reduce burnout and improve well-being.

Methods: Four focus groups with a total of 22 healthcare professionals from four occupational domains: medical providers, medical support staff, dental staff and nursing staff. We analyzed the data using Rapid Qualitative Analysis enabling timely results to leaders.

Results: Participants highlighted organizational strengths (culture of teamwork and collaboration), and challenges (increased workload and inconsistent workflow). Respondents identified (1) workflow redesign; (2) advanced team-based care; (3) person-centered leadership training; and (4) flexible work schedules as organizational-level interventions that are acceptable, useful, easy to implement and therefore feasible to support workforce wellness.

Conclusions: Staff engagement in identification and implementation of health promotive strategies is key to long-term burnout reduction and workplace health promotion.