A novel approach to integrating innovative technologies into healthcare facilities' performance measurement: an AHP-Koch Snowflake fuzzy application.

IF 2.4 4区医学 Q3 HEALTH POLICY & SERVICES

Journal of Health Organization and Management Pub Date : 2026-09-15 DOI:10.1108/JHOM-10-2025-0731

Sefer Aygün, Serkan Eti, Kevser Şahin, Yaşar Gökalp

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引用次数: 0

Abstract

Purpose: Utilizing new technologies in the performance measurement processes of healthcare facilities is important for effective management. However, many factors influence this process. Therefore, prioritization is necessary so that managers know which factors address. Accordingly, the purpose of this study is to develop priority strategies to enable the use of new technologies in performance measurement processes in healthcare institutions.

Design/methodology/approach: Within the scope of the research, factors affecting the use of new technologies in performance measurement processes in healthcare facilities were determined through the literature. The relevant factors were classified according to the dimensions of the Balanced Scorecard. Subsequently, expert opinion was obtained and weighted using Analytic Hierarchy Process (AHP) with Koch Snowflake Fuzzy Sets.

Findings: The analyses conducted as part of the research revealed that the most important criteria are, in order: "Investment and Implementation Costs," "Senior Management Support and Strategic Vision" and "Data Security and Quality".

Originality/value: Studies focusing on integrating innovative technologies into the performance measurement process in healthcare organizations are quite limited. Furthermore, the use of the AHP-Koch Snowflake Fuzzy integrated approach represents a significant innovation for the healthcare sector.

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将创新技术集成到医疗机构绩效测量中的新方法：AHP-Koch雪花模糊应用。

目的：在医疗机构绩效评估过程中利用新技术对有效管理非常重要。然而，影响这一过程的因素很多。因此，确定优先级是必要的，这样管理者就可以知道哪些因素需要处理。因此，本研究的目的是制定优先战略，以便在医疗保健机构的绩效评估过程中使用新技术。设计/方法/方法：在研究范围内，通过文献确定了影响医疗机构在绩效衡量过程中使用新技术的因素。根据平衡计分卡的维度对相关因素进行分类。然后，利用Koch雪花模糊集的层次分析法（AHP）对专家意见进行加权。调查结果：作为研究的一部分进行的分析显示，最重要的标准依次是：“投资和实施成本”、“高级管理层支持和战略愿景”和“数据安全和质量”。原创性/价值：专注于将创新技术集成到医疗保健组织的绩效测量过程中的研究相当有限。此外，AHP-Koch雪花模糊综合方法的使用代表了医疗保健部门的重大创新。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Health Organization and Management HEALTH POLICY & SERVICES-

CiteScore

3.20

自引率

7.10%

发文量

期刊介绍： ■International health and international organizations ■Organisational behaviour, governance, management and leadership ■The inter-relationship of health and public sector services ■Theories and practices of management and leadership in health and related organizations ■Emotion in health care organizations ■Management education and training ■Industrial relations and human resource theory and management. As the demands on the health care industry both polarize and intensify, effective management of financial and human resources, the restructuring of organizations and the handling of market forces are increasingly important areas for the industry to address.