A semiotics-informed conceptual maturity model for industrial IoT integration

Abstract

Purpose This study aims to develop a descriptive maturity model for evaluating the integration of IIoT technologies within enterprise environments. Although IIoT enables data-driven and automated operations, integration remains complex because of technological and organisational interdependencies. Existing models lack conceptual consistency and provide limited insight into operational integration. The study therefore proposes a theory-informed maturity model, specifically focused on IIoT integration into business operations. Design/methodology/approach The study uses a maturity model development methodology guided by design science research. It draws on literature-based insights to develop the initial model components and applies a theoretical foundation to interpret and structure the model dimensions. The model was then evaluated and refined through two design cycles involving expert interviews. Findings The maturity model comprises four dimensions: physical object, data, process and business service, organised and interpreted using the Semiotic Ladder and five maturity levels: pre-pilot, pilot, operational, organisation-scale and ecosystem-scale. It also identifies the key capabilities required to effectively integrate IIoT into business operations. Originality/value This study develops a theory-informed maturity model based on the semiotic ladder of organisational semiotics, offering a novel semiotics-based perspective for conceptualising and assessing IIoT maturity. It explicitly focuses on the integration of IIoT into business operations, emphasising the key dimensions required to support this integration.