The executives’ multi-stakeholder view on digital transformation of value creation and capture

IF 2.3 4区管理学 Q3 MANAGEMENT

Scandinavian Journal of Management Pub Date : 2026-09-01 Epub Date: 2026-06-25 DOI:10.1016/j.scaman.2026.101474

Niko Lipiäinen, Robin Gustafsson, Eero Aalto, Janne Hyvönen

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引用次数: 0

Abstract

Corporate digital transformation aims to increase total value creation but often fails. We examine digital transformation from an executive view to understand what value creation and value capture interests different stakeholders hold, how they assess the corporation’s digital transformation through these interests, and what frictions arise when interests diverge. We study three large companies and their stakeholders: customers, capital providers, suppliers, partners and complementors, and managers and employees. Our findings show that digital transformation activates heterogeneous stakeholder interests and that divergent assessments generate intra- and inter-stakeholder frictions that reduce value capture and can erode total value creation. Cooperative game theory helps explain why these outcomes occur by distinguishing total value creation from the distribution of value capture among interdependent stakeholders. We contribute by providing an executive-grounded mapping of stakeholder value interests and a friction-based explanation for why digital transformations stall even when strategic intent is clear.

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高管对价值创造和获取的数字化转型的多利益相关者观点

企业数字化转型旨在增加总价值创造，但往往失败。我们从高管的角度审视数字化转型，以了解不同利益相关者持有的价值创造和价值获取利益，他们如何通过这些利益评估公司的数字化转型，以及当利益分歧时产生的摩擦。我们研究了三家大公司及其利益相关者：客户、资本提供者、供应商、合作伙伴和互补方，以及管理者和员工。我们的研究结果表明，数字化转型激活了异质利益相关者的利益，而不同的评估产生了利益相关者内部和利益相关者之间的摩擦，从而减少了价值获取，并可能侵蚀总价值创造。合作博弈论通过区分总价值创造和价值获取在相互依赖的利益相关者之间的分配，帮助解释了为什么会出现这些结果。我们通过提供基于执行的利益相关者价值利益映射和基于摩擦的解释来解释为什么即使在战略意图明确的情况下，数字化转型也会停滞不前。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Scandinavian Journal of Management MANAGEMENT-

CiteScore

4.00

自引率

10.00%

发文量

审稿时长

71 days

期刊介绍： The Scandinavian Journal of Management (SJM) provides an international forum for innovative and carefully crafted research on different aspects of management. We promote dialogue and new thinking around theory and practice, based on conceptual creativity, reasoned reflexivity and contextual awareness. We have a passion for empirical inquiry. We promote constructive dialogue among researchers as well as between researchers and practitioners. We encourage new approaches to the study of management and we aim to foster new thinking around management theory and practice. We publish original empirical and theoretical material, which contributes to understanding management in private and public organizations. Full-length articles and book reviews form the core of the journal, but focused discussion-type texts (around 3.000-5.000 words), empirically or theoretically oriented, can also be considered for publication. The Scandinavian Journal of Management is open to different research approaches in terms of methodology and epistemology. We are open to different fields of management application, but narrow technical discussions relevant only to specific sub-fields will not be given priority.