Strict With Humans, Lenient With Machines? Differential Effects of Artificial Intelligence Versus Human Unfairness on Trust

IF 2.6 3区心理学 Q3 PSYCHOLOGY, SOCIAL

Journal of Applied Social Psychology Pub Date : 2026-09-01 Epub Date: 2026-08-03 DOI:10.1111/jasp.70080

Yang Luo, Yuxin Liu, Jianwei Zhang, Xuefei Wang

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引用次数: 0

Abstract

Existing research has produced mixed findings regarding how individuals respond to unfair decisions enacted by AI versus human decision-makers. A key limitation of prior research is that studies rarely distinguish among different forms of unfairness and have largely focused on moral reactions. Drawing on expectancy violation theory and mind perception theory, we conducted six vignette-based experiments (N = 1299) to examine how trust responses differ when distributive, procedural, and interactional unfairness are enacted by AI versus humans. Results show that (1) under distributive unfairness, participants reported significantly lower cognitive trust toward AI than toward humans; (2) under procedural and interactional unfairness, participants reported significantly higher cognitive trust toward AI than toward humans; and (3) across all types of unfairness, humans consistently evoked lower affective trust than AI. Mediation analyses further indicate that perceived ability and perceived benevolence serve as key explanatory mechanisms for cognitive and affective trust, respectively.

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对人类严格，对机器宽容？人工智能与人类不公平对信任的差异影响

关于个人如何应对人工智能和人类决策者制定的不公平决策，现有的研究得出了不同的结果。先前研究的一个关键限制是，研究很少区分不同形式的不公平，并且主要集中在道德反应上。利用期望违反理论和心理知觉理论，我们进行了六个基于小图像的实验（N = 1299），以研究人工智能与人类在分配、程序和互动不公平时的信任反应差异。结果表明：(1)在分配不公平的情况下，参与者对人工智能的认知信任显著低于对人类的认知信任；(2)在程序不公平和互动不公平条件下，被试对人工智能的认知信任显著高于对人类的认知信任；(3)在所有类型的不公平中，人类引起的情感信任始终低于人工智能。中介分析进一步表明，感知能力和感知仁慈分别是认知信任和情感信任的主要解释机制。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Applied Social Psychology PSYCHOLOGY, SOCIAL-

CiteScore

4.30

自引率

4.00%

发文量

期刊介绍： Published since 1971, Journal of Applied Social Psychology is a monthly publication devoted to applications of experimental behavioral science research to problems of society (e.g., organizational and leadership psychology, safety, health, and gender issues; perceptions of war and natural hazards; jury deliberation; performance, AIDS, cancer, heart disease, exercise, and sports).