{"title":"Trust, satisfaction, engagement, and sustainable healthcare delivery: Exploring patient behavior through sentimental analysis in AI-powered telemedicine platforms.","authors":"Lakshmipriya Bachina, Kanagala Anusha","doi":"10.4103/jehp.jehp_1186_25","DOIUrl":null,"url":null,"abstract":"<p><strong>Background: </strong>Telemedicine platforms are transforming the healthcare sector by providing patients with convenient access to medical consultations, thereby improving healthcare outcomes and promoting sustainable healthcare delivery. As a key driver of patient engagement, AI-powered telemedicine services help individuals manage their health challenges, reduce risks, and enhance overall well-being. In addition, by minimizing the need for physical visits, telemedicine contributes to environmental sustainability through reduced carbon emissions from travel. The main objective of the study is to show how telemedicine services impact patient behavior and at what stage patients are involved and accepted their trust, satisfaction with AI-powered telemedicine platforms, and access to their role in promoting sustainable healthcare delivery.</p><p><strong>Materials and methods: </strong>The study examines the secondary data generates 2000 responses by using excel data sentimental analysis technique based on consumer behavior, trust, satisfaction, and engagement with telemedicine platforms by analyzing sentiments expressed on social media platforms like X formerly (Twitter) and YouTube and telemedicine services (Teladoc, Doctors on Demand, MD Live, Health Tapp, and Babylon Health).</p><p><strong>Results: </strong>We analyzed secondary data by using excel data sentimental analysis technique to generate 2000 comments across this platform and gathered data and calculated sentimental analysis by using formula, and revealed that 54.9% of responses were positive and 45.1% responses were negative. These insights provide a deeper understanding of consumer trust, satisfaction levels, and engagement patterns in the telemedicine services.</p><p><strong>Conclusion: </strong>The paper concludes that Telemedicine in the healthcare sector has a good impact in administrative work faster and more reliable and reduces burden of charges and work efficiency and well-being of system and progress.</p>","PeriodicalId":15581,"journal":{"name":"Journal of Education and Health Promotion","volume":"15 ","pages":"300"},"PeriodicalIF":1.5000,"publicationDate":"2026-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13492842/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Education and Health Promotion","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4103/jehp.jehp_1186_25","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2026/1/1 0:00:00","PubModel":"eCollection","JCR":"Q3","JCRName":"EDUCATION, SCIENTIFIC DISCIPLINES","Score":null,"Total":0}
引用次数: 0
Abstract
Background: Telemedicine platforms are transforming the healthcare sector by providing patients with convenient access to medical consultations, thereby improving healthcare outcomes and promoting sustainable healthcare delivery. As a key driver of patient engagement, AI-powered telemedicine services help individuals manage their health challenges, reduce risks, and enhance overall well-being. In addition, by minimizing the need for physical visits, telemedicine contributes to environmental sustainability through reduced carbon emissions from travel. The main objective of the study is to show how telemedicine services impact patient behavior and at what stage patients are involved and accepted their trust, satisfaction with AI-powered telemedicine platforms, and access to their role in promoting sustainable healthcare delivery.
Materials and methods: The study examines the secondary data generates 2000 responses by using excel data sentimental analysis technique based on consumer behavior, trust, satisfaction, and engagement with telemedicine platforms by analyzing sentiments expressed on social media platforms like X formerly (Twitter) and YouTube and telemedicine services (Teladoc, Doctors on Demand, MD Live, Health Tapp, and Babylon Health).
Results: We analyzed secondary data by using excel data sentimental analysis technique to generate 2000 comments across this platform and gathered data and calculated sentimental analysis by using formula, and revealed that 54.9% of responses were positive and 45.1% responses were negative. These insights provide a deeper understanding of consumer trust, satisfaction levels, and engagement patterns in the telemedicine services.
Conclusion: The paper concludes that Telemedicine in the healthcare sector has a good impact in administrative work faster and more reliable and reduces burden of charges and work efficiency and well-being of system and progress.
背景：远程医疗平台通过为患者提供方便的医疗咨询，从而改善医疗保健结果并促进可持续的医疗保健服务，正在改变医疗保健部门。作为患者参与的关键驱动因素，人工智能远程医疗服务可帮助个人管理其健康挑战，降低风险并提高整体福祉。此外，远程医疗通过减少旅行产生的碳排放，最大限度地减少了对实际就诊的需求，从而有助于环境的可持续性。该研究的主要目的是展示远程医疗服务如何影响患者行为，以及患者在哪个阶段参与并接受他们的信任，对人工智能远程医疗平台的满意度，以及他们在促进可持续医疗保健服务方面的作用。材料和方法：本研究通过分析X以前（Twitter）和YouTube等社交媒体平台和远程医疗服务（Teladoc、Doctors on Demand、MD Live、Health Tapp和巴比伦健康）上表达的情绪，利用excel数据情感分析技术，基于消费者行为、信任、满意度和对远程医疗平台的参与，对二手数据进行了检验，产生了2000个回应。结果：我们使用excel数据情感分析技术对二手数据进行分析，在该平台上生成2000条评论，收集数据并使用公式计算情感分析，结果显示54.9%的回复是积极的，45.1%的回复是消极的。这些见解提供了对远程医疗服务中的消费者信任、满意度水平和参与模式的更深入了解。结论：远程医疗在医疗保健领域的应用，对行政工作更快捷、可靠、减少费用负担、提高工作效率、改善系统和工作进度具有良好的影响。
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