The Influence of Hospital Reputation on Patient Satisfaction and Perceived Trust: A Cross-Sectional Survey Study.

IF 1.4 4区医学 Q4 HEALTH CARE SCIENCES & SERVICES

Quality Management in Health Care Pub Date : 2026-07-14 DOI:10.1097/QMH.0000000000000559

Yuanyun Gao, Tat Huei Cham

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引用次数: 0

Abstract

Background and objectives: The aim of this study was to examine the influence of hospital reputation on levels of patient satisfaction and trust, particularly comparing hospitals with high and low reputations.

Methods: The research was conducted in Sichuan, China, in 2023, involving 5 clinics with high reputations (scored 4.5-5.0) and 5 clinics with low reputations (scored 2.0-3.5). The total sample comprised 2154 patients, with 1238 in the high-reputation group and 916 in the low-reputation group. Patient Satisfaction Questionnaire (PSQ) and Patient Trust Questionnaire (PTQ) results were analyzed.

Results: In high-reputation clinics, females (AOR = 1.18) and urban residents (AOR = 1.32) exhibited higher levels of satisfaction and trust. In low-reputation clinics, higher average income (AOR = 1.12) and frequent visits (AOR = 1.22) were associated with improved patient-hospital relationships.

Conclusions: Overall, hospitals with higher reputations demonstrated significantly greater levels of patient satisfaction and trust, highlighting the substantial impact of reputation on patient experiences. Maintaining or enhancing hospital reputation is therefore crucial for improving health care quality and patient satisfaction.

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医院声誉对患者满意度和感知信任的影响：一项横断面调查研究。

背景和目的：本研究的目的是研究医院声誉对患者满意度和信任度的影响，特别是比较声誉高和低的医院。方法：研究于2023年在中国四川省进行，涉及5家高声誉诊所（4.5-5.0分）和5家低声誉诊所（2.0-3.5分）。总样本包括2154名患者，其中高声誉组1238名，低声誉组916名。对患者满意度问卷（PSQ）和患者信任问卷（PTQ）结果进行分析。结果：在高声誉诊所，女性（AOR = 1.18）和城市居民（AOR = 1.32）表现出更高的满意度和信任度。在声誉较低的诊所，较高的平均收入（AOR = 1.12）和频繁的就诊（AOR = 1.22）与改善的医患关系相关。结论：总体而言，声誉较高的医院表现出更高的患者满意度和信任度，突出了声誉对患者体验的重大影响。因此，维护或提高医院声誉对于提高医疗质量和患者满意度至关重要。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Quality Management in Health Care HEALTH CARE SCIENCES & SERVICES-

CiteScore

1.90

自引率

8.30%

发文量

108

期刊介绍： Quality Management in Health Care (QMHC) is a peer-reviewed journal that provides a forum for our readers to explore the theoretical, technical, and strategic elements of health care quality management. The journal''s primary focus is on organizational structure and processes as these affect the quality of care and patient outcomes. In particular, it: -Builds knowledge about the application of statistical tools, control charts, benchmarking, and other devices used in the ongoing monitoring and evaluation of care and of patient outcomes; -Encourages research in and evaluation of the results of various organizational strategies designed to bring about quantifiable improvements in patient outcomes; -Fosters the application of quality management science to patient care processes and clinical decision-making; -Fosters cooperation and communication among health care providers, payers and regulators in their efforts to improve the quality of patient outcomes; -Explores links among the various clinical, technical, administrative, and managerial disciplines involved in patient care, as well as the role and responsibilities of organizational governance in ongoing quality management.