Institutionalization of Sustainable Practices in the Hospitality Industry: Evidence from the Kaduna Metropolis, Nigeria

Abstract

The hospitality industry is a sector that employs a significant population in the country; however, it continues to face challenges regarding the health and safety of employees due to poor working conditions, inadequate waste management, and a lack of protective equipment. This study, therefore, assessed the institutionalization of sustainable practices in the hospitality industry in Kaduna Metropolis, Nigeria. Data were obtained from 349 staff and key informant interviews with managers across hotels, restaurants, and guesthouses. The study revealed that 63.9% of the staff believed that their establishments had clearly defined sustainability policies, and 61.6% believed that sustainable practices were monitored. The study revealed the widespread adoption of practices such as waste segregation and recycling, water-efficient fixtures, transition to clean energy (solar panels, LED lighting), energy conservation tools, and regular safety training. The interviews with managers revealed challenges such as the high cost of implementing green technologies, staff behavioral resistance to new sustainable practices, and inadequate recycling infrastructure. The study concludes that the integration of sustainable practices is essential for long-term industry viability, which is in line with global frameworks such as the UN SDGs and the occupational health policies of Nigeria. The study therefore recommends targeted training, policy incentives for renewable adoption, and further comparative research to scale effective interventions.