The Impact of Emotion Perception and Gaze Sharing on Collaborative Experience and Performance in Multiplayer Games.

Abstract

Compared to traditional offline collaboration, current online collaboration often lacks nonverbal social cues, resulting in lower efficiency and a reduced emotional connection between teammates. To address this issue, this study used a two-player collaborative puzzle game as the experimental setting to explore the impact of two nonverbal social cues, emotion and gaze, on collaborative experience and performance. Specifically, this study designed four collaborative modes: with and without teammates' facial expressions, and with and without teammates' gaze points. Sixty-two participants took part in the experiment, and each pair was required to complete these four patterns. Subsequently, we analyzed their collaborative experience through subjective questionnaires, objective facial expressions, and gaze overlap rates. The experimental results revealed that teammates' gaze could effectively enhance collaborative efficiency, while facial expression is key to optimizing subjective experience. Combining both cues further acquires advantages in cognitive and emotional dimensions, leading to improved performance outcomes. The study also indicated that facial expressions could alleviate the social pressure triggered by shared gaze from teammates. Additionally, the study also examined how personality differences influenced collaborative experiences and performance. The results indicated that individuals with high agreeableness actively seek social cues, leading to more positive collaborative experiences. This study provides empirical evidence for understanding the interactive mechanisms of cognitive and emotional processes during online collaboration, and points the way toward designing adaptive, personalized intelligent collaborative systems.