Healthcare Professionals' Perceptions of Digital Counselling: A Qualitative Descriptive Study.

IF 2.1 4区医学 Q2 NURSING

Scandinavian Journal of Caring Sciences Pub Date : 2026-06-01 DOI:10.1111/scs.70242

Juulia Kaihlaniemi, Maria Kääriäinen, Pia Liljamo, Anna-Maria Tuomikoski, Anne Oikarinen

{"title":"Healthcare Professionals' Perceptions of Digital Counselling: A Qualitative Descriptive Study.","authors":"Juulia Kaihlaniemi, Maria Kääriäinen, Pia Liljamo, Anna-Maria Tuomikoski, Anne Oikarinen","doi":"10.1111/scs.70242","DOIUrl":null,"url":null,"abstract":"Background: This study aims to describe healthcare professionals' perceptions of digital counselling, addressing a significant research gap in existing literature. As digital services become more common in healthcare, digital counselling has become part of healthcare professionals' work. Counselling is carried out using new methods, such as text-based or video-mediated communication, which are transforming the role of healthcare professionals.Methods: In this qualitative descriptive study, healthcare professionals (n = 12) working in Digital Care Pathways were recruited for semi-structured interviews using convenience sampling. Data were analysed using inductive content analysis.Results: Five main categories were identified: facilitating the use of digital counselling applications, involvement of the patient in care, considering the patient's situation holistically, aiming for reciprocal understanding, and decision-making related to care.Conclusions: Digital counselling enables text-based or video-mediated interactive applications, thus involving patients in their self-care. It contains the same elements as traditional counselling, including consideration of the patient's needs, goal orientation, and interactivity, but it has its own characteristics.","PeriodicalId":48171,"journal":{"name":"Scandinavian Journal of Caring Sciences","volume":"40 2","pages":"e70242"},"PeriodicalIF":2.1000,"publicationDate":"2026-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13050803/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Scandinavian Journal of Caring Sciences","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1111/scs.70242","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"NURSING","Score":null,"Total":0}

引用次数: 0

Abstract

Background: This study aims to describe healthcare professionals' perceptions of digital counselling, addressing a significant research gap in existing literature. As digital services become more common in healthcare, digital counselling has become part of healthcare professionals' work. Counselling is carried out using new methods, such as text-based or video-mediated communication, which are transforming the role of healthcare professionals.

Methods: In this qualitative descriptive study, healthcare professionals (n = 12) working in Digital Care Pathways were recruited for semi-structured interviews using convenience sampling. Data were analysed using inductive content analysis.

Results: Five main categories were identified: facilitating the use of digital counselling applications, involvement of the patient in care, considering the patient's situation holistically, aiming for reciprocal understanding, and decision-making related to care.

Conclusions: Digital counselling enables text-based or video-mediated interactive applications, thus involving patients in their self-care. It contains the same elements as traditional counselling, including consideration of the patient's needs, goal orientation, and interactivity, but it has its own characteristics.

查看原文本刊更多论文

医疗保健专业人员对数字咨询的看法：一项定性描述性研究。

背景：本研究旨在描述医疗保健专业人员对数字咨询的看法，解决现有文献中的重大研究空白。随着数字服务在医疗保健领域变得越来越普遍，数字咨询已成为医疗保健专业人员工作的一部分。咨询使用新的方法进行，例如基于文本或视频媒介的通信，这些方法正在改变保健专业人员的作用。方法：在这个定性描述性研究中，采用方便抽样的方法，招募了在数字护理途径工作的医疗保健专业人员（n = 12）进行半结构化访谈。采用归纳内容分析法对数据进行分析。结果：确定了五个主要类别：促进数字咨询应用程序的使用，患者参与护理，整体考虑患者情况，旨在相互理解，以及与护理相关的决策。结论：数字咨询使基于文本或视频媒介的互动应用成为可能，从而使患者参与到他们的自我护理中来。它包含与传统咨询相同的元素，包括对患者需求的考虑、目标导向和互动性，但它有自己的特点。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Scandinavian Journal of Caring Sciences NURSING-

CiteScore

4.60

自引率

5.30%

发文量

期刊介绍： Scandinavian Journal of Caring Sciences is an established quarterly, peer reviewed Journal with an outstanding international reputation. As the official publication of the Nordic College of Caring Science, the Journal shares their mission to contribute to the development and advancement of scientific knowledge on caring related to health, well-being, illness and the alleviation of human suffering. The emphasis is on research that has a patient, family and community focus and which promotes an interdisciplinary team approach. Of special interest are scholarly articles addressing and initiating dialogue on theoretical, empirical and methodological concerns related to critical issues. All articles are expected to demonstrate respect for human dignity and accountability to society. In addition to original research the Journal also publishes reviews, meta-syntheses and meta-analyses.