The silent shift: A phenomenological study on quiet quitting among hospitality employees

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-13 DOI:10.1016/j.ijhm.2026.104613

Yifei Wang , IpKin Anthony Wong , Danni Sun

引用次数: 0

Abstract

This qualitative study employs a phenomenological approach to investigate the quiet quitting experiences of 30 hospitality employees, responding to recent calls to further explore the dynamic evolution of quiet quitting. We draw on conservation of resources (COR) theory and the career resources framework to explore the attributes that relate to employees’ quiet quitting trajectories. First, we identify a two-stage developmental path of quiet quitting, including the early symptoms in the primary stage (i.e., phoning it in, and emotional detachment) and two evolutionary pathways in the second stage (i.e., recalibration and departure). Then, we explain how individual resources in the resource caravan relate to the evolution of quiet quitting. Finally, we discuss several theoretical and practical implications of our findings.

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沉默的转变：酒店员工安静辞职的现象学研究

本定性研究采用现象学方法调查了30名酒店员工的安静辞职经历，以回应最近对进一步探索安静辞职动态演变的呼吁。我们利用资源守恒理论和职业资源框架来探讨与员工安静离职轨迹相关的属性。首先，我们确定了安静戒烟的两个阶段的发展路径，包括初级阶段的早期症状（即，打电话，情绪脱离）和第二阶段的两个进化路径（即，重新校准和离开）。然后，我们解释了资源大篷车中的个体资源如何与安静退出的演变相关。最后，我们讨论了我们的研究结果的几个理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.