Relationship Between Behavioral Intention and Actual Use of Artificial Intelligence on Knowledge Management and Job Satisfaction: Evidence From India

IF 1.7 Q2 MANAGEMENT

Knowledge and Process Management Pub Date : 2025-10-25 DOI:10.1002/kpm.70008

Nishad Nawaz, Susanne Durst, Shamshad Ahamed Shaik, Satyanarayana Parayitam

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引用次数: 0

Abstract

Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), this study examines the relationship between behavioral intention in relation to artificial intelligence (AI) and the actual use of AI on knowledge management (KM) practices in organizations. Data was collected from 602 employees working in information technology departments in various Indian organizations. PROCESS macros and hierarchical regression were used to test the hypotheses. The results indicate: (i) Behavioral intention to use AI is a significant predictor of actual use of AI, (ii) performance expectancy mediates the relationship between behavioral intention and actual use of AI, (iii) actual use of AI is positively associated with KM practices and job satisfaction. The findings also suggest that effort expectancy moderates the relationship between employees' behavioral intention to use and actual use of AI by organizations. Based on the findings, theoretical and practical implications will be discussed.

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行为意向与人工智能在知识管理和工作满意度中的实际应用的关系：来自印度的证据

基于技术接受与使用统一理论（UTAUT），本研究考察了与人工智能（AI）相关的行为意图与人工智能在组织知识管理（KM）实践中的实际使用之间的关系。数据收集自印度各组织信息技术部门的602名员工。使用PROCESS宏和层次回归对假设进行检验。结果表明：(1)使用人工智能的行为意愿是人工智能实际使用的显著预测因子，(2)绩效预期在行为意愿与人工智能实际使用之间起中介作用，(3)人工智能实际使用与知识管理实践和工作满意度呈正相关。研究结果还表明，努力预期调节了员工使用人工智能的行为意图与组织实际使用人工智能之间的关系。基于研究结果，本文将讨论理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Knowledge and Process Management MANAGEMENT-

CiteScore

7.10

自引率

16.20%

发文量

期刊介绍： Knowledge and Process Management aims to provide essential information to executives responsible for driving performance improvement in their business or for introducing new ideas to business through thought leadership. The journal meets executives" needs for practical information on the lessons learned from other organizations in the areas of: - knowledge management - organizational learning - core competences - process management