The rebounding paradox in the hospitality and tourism industry: Why strategic ESG strengthens organizational resilience while responsive ESG undermines it

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2026-05-01 Epub Date: 2026-02-13 DOI:10.1016/j.ijhm.2026.104614

Hao Wang , Weizheng Zhang , Ke Zhang , Bing Hu

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引用次数: 0

Abstract

The COVID-19 pandemic precipitated significant disruptions for hospitality and tourism (H&T) firms, which exhibited resilience through an initial financial decline followed by recovery. However, the mechanisms for enhancing organizational resilience in this sector remain scarce. We address this gap by examining how environmental, social, and governance (ESG) influence organizational resilience, grounded in the resource-based view and signaling theory. Existing literature predominantly measures organizational resilience through absolute magnitudes of financial performance, treating recovery and loss as discrete dimensions. Departing from conventional measurements, we propose an advanced method to achieve a novel resilience index that quantifies the interplay between recovery and loss by calculating the ratio of the average recovery speed to the average loss speed during COVID-19. Drawing on stakeholder theory, we classify ESG implementation into two typologies: strategic ESG and responsive ESG. Using a quarterly reconstructed dataset of China’s A-share listed H&T firms during 2010–2023, the estimations from the regressions demonstrate that strategic ESG significantly strengthens organizational resilience, whereas responsive ESG undermines it. It also revealed that marketing capabilities enhance positive effects of strategic ESG on organizational resilience and weaken negative effects of responsive ESG. Earnings aggressiveness mitigates positive effects of strategic ESG and exacerbates negative effects of responsive ESG.

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酒店和旅游业的反弹悖论：为什么战略性ESG增强了组织弹性，而响应性ESG却破坏了组织弹性

2019冠状病毒病大流行对酒店和旅游公司造成了重大破坏，这些公司在最初的财务下滑之后表现出了韧性，随后复苏。然而，提高该部门组织弹性的机制仍然缺乏。我们在资源基础观点和信号理论的基础上，通过研究环境、社会和治理（ESG）如何影响组织弹性来解决这一差距。现有文献主要通过财务绩效的绝对量级来衡量组织弹性，将恢复和损失视为离散维度。与传统测量方法不同，我们提出了一种先进的方法，通过计算COVID-19期间平均恢复速度与平均损失速度的比值，来实现量化恢复与损失之间相互作用的新型弹性指数。根据利益相关者理论，我们将ESG的实施分为两种类型：战略ESG和响应性ESG。利用2010-2023年中国a股上市公司的季度重建数据集，回归估计表明，战略性ESG显著增强了组织弹性，而响应性ESG则削弱了组织弹性。营销能力增强了战略ESG对组织弹性的正向影响，减弱了响应性ESG对组织弹性的负面影响。盈余侵略性减弱了战略性ESG的积极作用，加剧了响应性ESG的消极作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.