[Young People in Psychological Crises - Current Research Findings on the 24/7 Chat Counseling Service 'krisenchat'].

Abstract

Abstract: 'krisenchat' (crisis chat) is a free, 24/7 psychosocial counseling service for children, adolescents, and young adults up to the age of 25 who are experiencing acute psychosocial crises. Support is provided anonymously and accessibly via chat by trained volunteer professionals. Counseling is delivered through widely used messaging platforms (e.g., WhatsApp, SMS, and since August 2025 web-based chat) and addresses a range of issues, including psychological distress, suicidal ideation, bullying, experiences of violence, and familial conflicts. This review article synthesizes and contextualizes current empirical findings on the use and impact of krisenchat. The available data indicate high feasibility and broad acceptance of the service among the target population. There is substantial evidence for a pronounced demand for low-threshold, 24/7 messenger-based counseling options for young people in crisis situations within the German-speaking context. The service appears to be effective across diverse age groups, topics, and presenting concerns. User feedback is very positive, with over 85% of users indicating they would recommend the service to others in need. In addition, krisenchat appears to fulfill a crucial gatekeeping function by providing psychoeducational information and facilitating referrals to formal health and support systems. Notably, a significant proportion of users-many of whom report severe psychological symptoms-had not previously accessed professional mental health services. At present, krisenchat represents the only digital counseling service in the German-speaking region that is accessible to young people outside of regular service hours, including evenings and weekends. These findings underscore its essential role in bridging existing gaps in the mental health care system for youth.