Enabling or overloading? The double-edged role of E-leadership in civil servant's change-oriented organizational citizenship behaviors

IF 10 1区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Government Information Quarterly Pub Date : 2026-03-01 Epub Date: 2026-01-17 DOI:10.1016/j.giq.2026.102105

Cheng Chen , Ahmad Bayiz Ahmad , Mingli Liu , Peng Wen

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引用次数: 0

Abstract

Extant research shows the adaptability of E‑leadership to the demands of the digital era. However, its potential effects have not received ample empirical attention in the public sector. Drawing on Job Demands-Resources (JD-R) model, this study examines the double-edged role of E‑leadership on civil servants' change-oriented organizational citizenship behavior (OCB). Through a two-wave survey of 279 Chinese civil servants, structural equation modeling findings indicate that: (a) from a job-resource perspective, E‑leadership positively correlates with change-oriented OCB via digital job crafting; (b) from a job-demand perspective, E‑leadership negatively relates to change-oriented OCB via information technology overload; (c) performance appraisal purpose serves as a boundary condition influencing this double-edge sword. The results enrich e‑leadership research in the public sector by revealing a dual mediating mechanism through digital job crafting and IT overload and offer managerial guidance on using developmental appraisal to augment civil servants' change-oriented OCB during digital transformation efforts in the public sector.

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启用还是重载？电子领导在公务员变革型组织公民行为中的双刃剑作用

现有的研究表明，电子领导对数字时代的需求具有适应性。然而，其潜在影响在公共部门并没有得到充分的实证关注。利用工作需求-资源（JD-R）模型，本研究考察了电子领导对公务员变革导向的组织公民行为（OCB）的双重作用。通过对279名中国公务员的两波调查，结构方程模型发现：(a)从工作资源的角度来看，电子领导通过数字化工作制作与变革导向的公民组织行为正相关；(b)从工作需求的角度来看，电子领导通过信息技术超载与变革导向的组织公民行为负相关；(c)绩效考核目的是影响这把双刃剑的边界条件。研究结果通过揭示数字职位制定和IT超载的双重中介机制，丰富了公共部门的电子领导研究，并为在公共部门数字化转型过程中使用发展性评估来增强公务员变革导向的公民组织行为提供了管理指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Government Information Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

15.70

自引率

16.70%

发文量

106

期刊介绍： Government Information Quarterly (GIQ) delves into the convergence of policy, information technology, government, and the public. It explores the impact of policies on government information flows, the role of technology in innovative government services, and the dynamic between citizens and governing bodies in the digital age. GIQ serves as a premier journal, disseminating high-quality research and insights that bridge the realms of policy, information technology, government, and public engagement.