Can you hear me? An exploratory study on the technological barriers experienced by Brazilian teleworkers

IF 3.5 2区工程技术 Q2 ENGINEERING, INDUSTRIAL

Applied Ergonomics Pub Date : 2026-07-01 Epub Date: 2026-01-07 DOI:10.1016/j.apergo.2025.104717

Gisele de Macedo Steffen , Daniel Pacheco Lacerda , Douglas Corrêa Rodrigues , Rodrigo Frank de Souza Gomes

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引用次数: 0

Abstract

The COVID-19 pandemic has affected the way we work. The advance of communication and information technologies, partly stimulated by the crisis, has strengthened flexible working models. The shift from well-established office activities to remote working can present challenges for workers. This qualitative study therefore aims to investigate the technological barriers faced by tele workers. An exploratory analysis was carried out using content analysis. Knowledge workers from three different organizations were interviewed. The results indicated that the barriers faced by workers were usability and familiarity with ICTs, quality and access to ICTs, and digital interaction dynamics. These barriers operate through mechanisms that contribute to phenomena such as digital fatigue and technostress. It should be noted that barriers are influenced by the individual, social, and organizational contexts experienced by workers. In the face of digital transformations, organizations need to rethink their management models, taking technological impacts into account.

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你能听到我说话吗？巴西远程工作者技术壁垒的探索性研究

COVID-19大流行影响了我们的工作方式。部分受危机刺激的通信和信息技术的进步加强了灵活的工作模式。从完善的办公室活动到远程工作的转变可能会给员工带来挑战。因此，本定性研究旨在调查远程工作者面临的技术障碍。采用内容分析法进行探索性分析。来自三个不同组织的知识工作者接受了采访。结果表明，工人面临的障碍是信息通信技术的可用性和熟悉程度，信息通信技术的质量和获取，以及数字交互动态。这些障碍通过导致数字疲劳和技术压力等现象的机制发挥作用。应该指出的是，障碍受到工人所经历的个人、社会和组织背景的影响。面对数字化转型，组织需要重新思考他们的管理模式，考虑到技术的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Applied Ergonomics 工程技术-工程：工业

CiteScore

7.50

自引率

9.40%

发文量

248

审稿时长

53 days

期刊介绍： Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.