Maintenir sa concentration et gérer ses conversations téléphoniques en espace de travail ouvert : le cas du coworking

Abstract

The aim of this exploratory and descriptive study is to examine, in the context of coworking, how individuals working in an open space evaluate their concentration, what factors enhance it, and what strategies they employ to maintain it and manage their telephone conversations despite the reduction in aural and visual privacy. The method is based on systematic observation, self-evaluation and a semi-structured interview. The results show that concentration was positively perceived thanks to factors relating to work conditions and environment, and thanks to occupation strategies. They then show that the location of telephone conversations is chosen according to their predictability, duration and confidentiality. In addition to contributing to the literature on coworking spaces, the study proposes several avenues for improvement in their design, layout and animation.