Characterization of Veterans Who Contact the National Call Center for Homeless Veterans.

IF 1.7 4区医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

Journal of Public Health Management and Practice Pub Date : 2026-07-01 DOI:10.1097/PHH.0000000000002246

Ann Elizabeth Montgomery, Aerin J deRussy, Joshua S Richman, Melissa E Dichter, Stefan G Kertesz, Gala True, Richard E Nelson, Kashfi Pandit, Jack Tsai

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引用次数: 0

Abstract

Abstract: The National Call Center for Homeless Veterans (NCCHV) is available 24 hours/7 days a week to connect Veterans experiencing homelessness or risk with information, referrals, and linkages to Veterans Affairs (VA) and community-based services. This study describes characteristics of call center contacts (n = 251 668) with Veterans during 2019-2023, including demographics, identified social needs, and contact outcomes. The majority of contacts were made by Veterans themselves (vs third party) and most frequently resulted in NCCHV referring the Veteran to their local VA Medical Center; most Veterans who contacted NCCHV had previously used VA healthcare. This study offers insights into which Veterans may need additional attention to connect to VA care and those who remain at high risk of housing instability after connecting with VA. Future work should assess how Veterans are linked with care, with the goal of improving the response to Veterans' needs and guide strategies to prevent homelessness.

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退伍军人的特征谁联系国家呼叫中心无家可归的退伍军人。

全国无家可归的退伍军人呼叫中心（NCCHV）每周7天24小时为经历无家可归或有风险的退伍军人提供信息，转介，并与退伍军人事务（VA）和社区服务联系起来。本研究描述了2019-2023年退伍军人呼叫中心联系人（n = 251 668）的特征，包括人口统计数据、确定的社会需求和联系结果。大多数联系是由退伍军人自己（相对于第三方）进行的，最常见的结果是NCCHV将退伍军人转介到当地的退伍军人医疗中心；大多数联系NCCHV的退伍军人以前都使用过VA医疗保健。这项研究为退伍军人可能需要额外关注的退伍军人护理以及那些在与退伍军人服务联系后仍然处于住房不稳定高风险的人提供了见解。未来的工作应该评估退伍军人如何与护理联系起来，以改善对退伍军人需求的回应并指导防止无家可归的策略。

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来源期刊

Journal of Public Health Management and Practice PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

3.40

自引率

9.10%

发文量

287

期刊介绍： Journal of Public Health Management and Practice publishes articles which focus on evidence based public health practice and research. The journal is a bi-monthly peer-reviewed publication guided by a multidisciplinary editorial board of administrators, practitioners and scientists. Journal of Public Health Management and Practice publishes in a wide range of population health topics including research to practice; emergency preparedness; bioterrorism; infectious disease surveillance; environmental health; community health assessment, chronic disease prevention and health promotion, and academic-practice linkages.