Improving the Quality of Care and the Health of Patients with Non-English Language Preference: The Experience of an Academic Department of Medicine in Developing a Multidisciplinary, Stakeholder-Engaged Program.
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引用次数: 0
Abstract
Background and objectives: Health care institutions must provide equitable quality of care for all patient populations. Despite this, data supports that hospitals struggle to do so for patients with non-English language preference (NELP). We describe the efforts of an academic department of medicine at a tertiary care hospital that serves a large number of patients with NELP.
Methods: We describe our stakeholder-engaged approach in developing a strategy for caring for patients with NELP.
Results: The lessons learned during the process of developing a departmental strategy for caring for patients with NELP are described. The paper ends with future directions of our work.
Conclusion: Leveraging multidisciplinary stakeholder engagement, our department raised awareness of the challenges that the patients with NELP can face as they navigate health care, resulting in institutional support for building a program for improving quality of care for the population.
期刊介绍：
Quality Management in Health Care (QMHC) is a peer-reviewed journal that provides a forum for our readers to explore the theoretical, technical, and strategic elements of health care quality management. The journal''s primary focus is on organizational structure and processes as these affect the quality of care and patient outcomes. In particular, it:
-Builds knowledge about the application of statistical tools, control charts, benchmarking, and other devices used in the ongoing monitoring and evaluation of care and of patient outcomes;
-Encourages research in and evaluation of the results of various organizational strategies designed to bring about quantifiable improvements in patient outcomes;
-Fosters the application of quality management science to patient care processes and clinical decision-making;
-Fosters cooperation and communication among health care providers, payers and regulators in their efforts to improve the quality of patient outcomes;
-Explores links among the various clinical, technical, administrative, and managerial disciplines involved in patient care, as well as the role and responsibilities of organizational governance in ongoing quality management.
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