Are Casinos Responsive To Customers Accessing Information about Self-Exclusion?

IF 2.2 3区心理学 Q2 PSYCHOLOGY, MULTIDISCIPLINARY

Journal of Gambling Studies Pub Date : 2025-10-23 DOI:10.1007/s10899-025-10442-7

Margaret Anne Gunnigle, Brianna Morelli, Chance V Dow, Meredith K Ginley, James P Whelan, Rory A Pfund

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引用次数: 0

Abstract

Self-exclusion is a promising intervention for reducing gambling behavior and gambling problems. Casino patrons have reported difficulties when requesting information or exercising the option to self-exclude. Employing an audit methodology, a pair of observational studies explored the accessibility of self-exclusion information from casinos within a mid-size metropolitan gambling market. In study 1, investigators telephoned casino customer service numbers and asked about self-exclusion. In study 2, trained research assistants visited those same casinos to ask multiple staff for self-exclusion information. In both studies, questions were asked about general information about self-exclusion, the physical and online materials on self-exclusion, and directions to the physical and online self-exclusion materials. Phone requests for self-exclusion information were found to be inconsistent and unreliable. Casino staff approached at casinos were generally unable to provide information about self-exclusion beyond references to the physical location of the materials in the casino. Across both studies, casino employees could not reliably provide information about self-exclusion over the phone or in person, revealing potential barriers for individuals who may be interested in pursuing self-exclusion.

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赌场对客户获取自我排斥信息有反应吗？

自我排斥是减少赌博行为和赌博问题的一种有希望的干预措施。赌场顾客报告说，在要求提供信息或行使自我排除选择权时遇到了困难。采用审计方法，一对观察性研究探索了中型大都市赌博市场中赌场的自我排除信息的可及性。在研究1中，调查人员打电话给赌场客户服务电话，询问自我排斥的情况。在研究2中，训练有素的研究助理访问了这些相同的赌场，向多位工作人员询问自我排斥信息。在这两项研究中，都询问了关于自我排斥的一般信息，关于自我排斥的物理和在线材料，以及物理和在线自我排斥材料的说明。发现电话要求提供自我排除信息前后不一致且不可靠。在赌场接触的赌场工作人员除了提到赌场内材料的实际位置外，通常无法提供有关自我排斥的信息。在这两项研究中，赌场员工无法通过电话或亲自提供有关自我排斥的可靠信息，这揭示了对追求自我排斥感兴趣的个人的潜在障碍。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Gambling Studies Multiple-

CiteScore

5.00

自引率

16.70%

发文量

期刊介绍： Journal of Gambling Studies is an interdisciplinary forum for the dissemination on the many aspects of gambling behavior, both controlled and pathological, as well as variety of problems attendant to, or resultant from, gambling behavior including alcoholism, suicide, crime, and a number of other mental health problems. Articles published in this journal are representative of a cross-section of disciplines including psychiatry, psychology, sociology, political science, criminology, and social work.