[Des-reorganization of the work processes of the dentist in the family health strategy in times of the COVID-19 pandemic].

Abstract

The COVID-19 pandemic led the Unified Health System (SUS), coordinated by Primary Health Care, to redesign itself. In this sense, the Municipal Health Foundation of Teresina-PI established the Dental Care Protocol in the Context of the COVID-19 Pandemic. This study aimed to analyze the work process of dental surgeons (DC) of the Family Health Strategy (ESF) of Teresina-PI. This is a study with a qualitative approach, supported by the theory of Complex Thinking, whose data production took place through semi-structured interviews with CDs who work at the ESF in Teresina-PI. The participants were chosen for convenience, the theoretical saturation criterion was adopted to delimit the sample and Content Analysis was used for data processing. The results showed that confronting the pandemic required substantial changes in the way health care was provided and reorganization of the entire care network. It was possible to capture elements that permeated the adaptations of the ESF CD work process due to the COVID-19 pandemic. The work of this professional on several fronts in the fight against the virus was commendable and contributed to strengthening the network in this fight.