Digital services as catalysts for lifelong learning in Thai higher education institutions

Abstract

As lifelong learning gains increasing importance in higher education, this study explores the role of digital services in helping Thai universities establish effective learning environments and support systems for skill development. Using a quantitative research approach, data were collected through an online questionnaire targeting faculty members and program chairpersons, resulting in 224 valid responses for analysis. The findings reveal that respondents place high value on a wide range of library, educational, and IT/media services, especially those related to research support, digital resources, e-learning, and technology-enhanced learning, highlighting their essential contribution to cultivating lifelong learning skills. Key services such as wireless internet access, educational software, and collaborative learning spaces were particularly emphasized. While emerging technologies like virtual and augmented reality were seen as promising, their current usage remains limited. The study also notes strong support for integrating digital services into university curricula, with particular attention given to embedding these tools into learning strategies and management systems. Approaches such as collaboration with library staff and the use of e-portfolios were moderately endorsed, reflecting recognition of their value despite lower implementation levels. The results suggest that lecturers should embed digital services in their teaching and assessment practices to enhance learning outcomes. Students are likewise encouraged to actively engage with these technologies to boost their lifelong learning capacities, academic achievement, and personal growth. Meanwhile, universities are urged to play a proactive role by incorporating digital services into curriculum development and ensuring the availability of necessary resources to support continuous student learning.