Emotion-Focused Human Resource Management and Compassionate Care Behavior: Integrating Emotion Regulation Theory With Public Service Motivation Theory

IF 4 2区医学 Q2 MANAGEMENT

Journal of Nursing Management Pub Date : 2025-10-15 DOI:10.1155/jonm/7902093

Xiaodong Ji, Fei Wang, Ying Han, Dian Song, Yong Chen

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Abstract

Aim

To examine the impact of emotion-focused human resource management (EFHRM) on compassionate care behavior (CCB) among nursing staff, and to explore the mediating role of emotional labor and the moderating effect of public service motivation.

Background

CCB—nurses’ empathetic and patient-centered actions that meet patients’ emotional and physical needs—is essential for high-quality nursing care. However, its organizational antecedents remain underexplored.

Methods

A cross-sectional survey was conducted among 272 nurses in hospital settings. EFHRM was assessed as a set of HR practices aimed at recognizing, supporting, and regulating employees’ emotional needs and interpersonal sensitivities. Structural equation modeling was used to test the hypothesized relationships.

Results

EFHRM has a significant and positive effect on nurses’ CCB. Emotional labor partially mediated this relationship, indicating that HR practices addressing emotional needs enhance CCB by promoting emotionally engaged work. Moreover, public service motivation significantly moderated the mediation effect: nurses with higher levels of public service motivation were more likely to translate emotional labor into CCB. These results underscore both the psychological mechanisms and contextual factors that influence compassionate care delivery.

Conclusions

The findings highlight the importance of EFHRM practices that are sensitive to the emotional dynamics of caregiving. EFHRM not only facilitates the emotional conditions necessary for CCB but also interacts with intrinsic motivational traits to enhance care quality. Understanding these processes offers valuable insights for healthcare organizations aiming to promote sustained, patient-centered care.

Implications for Nursing Management

Organizations should adopt EFHRM strategies to create supportive emotional climates and cultivate compassionate care. Attention to both emotional labor and public service motivation can strengthen workforce resilience and patient outcomes in demanding care environments.

Abstract Image

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情绪导向人力资源管理与体恤关怀行为：情绪调节理论与公共服务动机理论的整合

目的探讨情绪导向人力资源管理对护理人员关爱行为的影响，并探讨情绪劳动的中介作用和公共服务动机的调节作用。ccb护士的移情和以患者为中心的行动，满足患者的情感和身体需求，是高质量护理的必要条件。然而，其组织起源仍未得到充分探讨。方法对272名医院护士进行横断面调查。EFHRM被评估为一套人力资源实践，旨在识别、支持和调节员工的情感需求和人际敏感性。结构方程模型用于检验假设的关系。结果EFHRM对护士的CCB有显著的正向影响。情绪劳动在这一关系中起到部分中介作用，表明解决情绪需求的人力资源实践通过促进情绪投入工作来增强CCB。此外，公共服务动机显著调节了中介效应，公共服务动机水平较高的护士更容易将情绪劳动转化为建行行为。这些结果强调了心理机制和环境因素影响同情护理提供。结论：研究结果强调了EFHRM实践对护理情绪动态敏感的重要性。EFHRM不仅促进了CCB所需的情绪条件，而且还与内在动机特征相互作用，以提高护理质量。了解这些流程可以为旨在促进以患者为中心的持续护理的医疗保健组织提供有价值的见解。对护理管理的启示组织应采用EFHRM策略来创造支持性的情感氛围，培养富有同情心的护理。注意情绪劳动和公共服务动机可以加强劳动力弹性和病人的结果在苛刻的护理环境。

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来源期刊

Journal of Nursing Management NURSING-

CiteScore

9.40

自引率

14.50%

发文量

377

审稿时长

4-8 weeks

期刊介绍： The Journal of Nursing Management is an international forum which informs and advances the discipline of nursing management and leadership. The Journal encourages scholarly debate and critical analysis resulting in a rich source of evidence which underpins and illuminates the practice of management, innovation and leadership in nursing and health care. It publishes current issues and developments in practice in the form of research papers, in-depth commentaries and analyses. The complex and rapidly changing nature of global health care is constantly generating new challenges and questions. The Journal of Nursing Management welcomes papers from researchers, academics, practitioners, managers, and policy makers from a range of countries and backgrounds which examine these issues and contribute to the body of knowledge in international nursing management and leadership worldwide. The Journal of Nursing Management aims to: -Inform practitioners and researchers in nursing management and leadership -Explore and debate current issues in nursing management and leadership -Assess the evidence for current practice -Develop best practice in nursing management and leadership -Examine the impact of policy developments -Address issues in governance, quality and safety