In Tap We (Dis)Trust: Why Customers Choose Bottled Water

IF 0.4 4区环境科学与生态学 Q4 ENGINEERING, CIVIL

Journal ‐ American Water Works Association Pub Date : 2025-10-12 DOI:10.1002/awwa.2517

Samantha Zuhlke, Melissa Walker, Ted Corrigan, David M. Cwiertny

引用次数: 0

Abstract

Many consumers drink commercial water despite it being more expensive, less regulated, and more environmentally destructive than tap water.

A research team partnered with Des Moines Water Works to interview residents about their attitudes and perceptions toward drinking water.

Tap water distrust can occur because of a lack of information, misinformation, or taste and other aesthetic problems.

To address distrust, utilities should communicate directly with target audiences and play a more active, visible role in the communities they serve.

Abstract Image

查看原文本刊更多论文

我们（不）信任自来水：消费者为什么选择瓶装水

许多消费者喝商业水，尽管它比自来水更贵，监管更少，对环境的破坏更大。一个研究小组与得梅因水厂合作，采访了居民对饮用水的态度和看法。自来水不信任可能会因为缺乏信息、错误信息或品味和其他审美问题而发生。为了解决不信任，公用事业公司应该直接与目标受众进行沟通，并在他们所服务的社区中发挥更积极、更明显的作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Journal ‐ American Water Works Association Multiple-

CiteScore

1.00

自引率

28.60%

发文量

179

审稿时长

4-8 weeks

期刊介绍： Journal AWWA serves as the voice of the water industry and is an authoritative source of information for water professionals and the communities they serve. Journal AWWA provides an international forum for the industry’s thought and practice leaders to share their perspectives and experiences with the goal of continuous improvement of all water systems. Journal AWWA publishes articles about the water industry’s innovations, trends, controversies, and challenges, covering subjects such as public works planning, infrastructure management, human health, environmental protection, finance, and law. Journal AWWA will continue its long history of publishing in-depth and innovative articles on protecting the safety of our water, the reliability and resilience of our water systems, and the health of our environment and communities.