Leveraging rituals to boost unity of employee-robot team

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Annals of Tourism Research Pub Date : 2025-10-06 DOI:10.1016/j.annals.2025.104041

Xing (Stella) Liu , Xiaonan Li , Rob Law

引用次数: 0

Abstract

Robot implementation in the workplace brings challenges for the employee management. This research explores how robots' involvement in organizational rituals shapes organizational culture dynamics. Five studies focusing on the employees in hospitality and tourism industries showed that a high level of robot involvement in organizational rituals cultivates organizational citizenship behavior and team cohesion. Because of the close psychological distance shaped by robot involvement in organizational rituals, human employees likely treat robots as in-group members and then show in-group favoritism to them, which is manifested by team cohesion and organizational citizenship behavior. These findings help illuminate how employees and robots work collaboratively in the hotel and tourism sectors and offer practical guidance for managing employee–robot relationships in the digital transformation.

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利用仪式促进员工-机器人团队的团结

机器人在工作场所的实施给员工管理带来了挑战。本研究探讨机器人参与组织仪式如何塑造组织文化动态。五项针对酒店和旅游行业员工的研究表明，高水平的机器人参与组织仪式可以培养组织公民行为和团队凝聚力。由于机器人参与组织仪式所形成的近距离心理距离，人类员工可能会将机器人视为群内成员，并对其表现出群内偏爱，表现为团队凝聚力和组织公民行为。这些发现有助于阐明员工和机器人如何在酒店和旅游行业协同工作，并为在数字化转型中管理员工-机器人关系提供实用指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Annals of Tourism Research Multiple-

CiteScore

19.10

自引率

9.10%

发文量

135

审稿时长

42 days

期刊介绍： The Annals of Tourism Research is a scholarly journal that focuses on academic perspectives related to tourism. The journal defines tourism as a global economic activity that involves travel behavior, management and marketing activities of service industries catering to consumer demand, the effects of tourism on communities, and policy and governance at local, national, and international levels. While the journal aims to strike a balance between theory and application, its primary focus is on developing theoretical constructs that bridge the gap between business and the social and behavioral sciences. The disciplinary areas covered in the journal include, but are not limited to, service industries management, marketing science, consumer marketing, decision-making and behavior, business ethics, economics and forecasting, environment, geography and development, education and knowledge development, political science and administration, consumer-focused psychology, and anthropology and sociology.