Effects of remote work and hearing loss status on well-being and communication in individuals with hearing loss before, during, and after the COVID-19 pandemic: a retrospective survey study.

Abstract

Objectives: The COVID-19 pandemic changed working conditions globally, posing specific challenges for individuals with hearing loss related to the change in work-related communication patterns. The aim of this study was to explore the impact of remote work and hearing loss status on well-being and communication before, during, and after the pandemic.

Design: This cross-sectional, retrospective survey utilised a self-administered online questionnaire addressing well-being and communication at work, both social and work-related.

Study sample: The sample included 220 adults (aged 18-89) who worked during the pandemic and had self-reported, diagnosed, or perceived, hearing loss.

Results: Remote work was associated with fewer communication challenges compared to on-site work across the sample. While general well-being declined across the sample during the pandemic, a post-pandemic increase was observed in individuals with diagnosed hearing loss using hearing aids and those with perceived hearing loss, but not in individuals with diagnosed hearing loss who did not use hearing aids.

Conclusions: These findings point to two key needs: 1) Flexible work models that reduce communication barriers, and 2) increased implementation of hearing aids and broader support systems to maintain well-being under challenging conditions. Future workplace guidelines should consider both the communication and psychosocial dimensions of hearing accessibility.