The Proliferation of Medical Clinics in Pakistani Street and Health Fragmentation: A Case Study

Abstract

The proliferation of medical clinics on urban streets in Pakistan presents a paradoxical situation that leads to healthcare fragmentation. Low- and middle-income countries like Pakistan face various challenges, exacerbating inequalities in access to delivery of treatment, low-quality standards, behavioral issues, a lack of accountability, and reduced patient satisfaction, which lead to inefficiencies. This study examines the elements that contribute to this condition, such as patient preferences, organizational incentives, and the amount of patient knowledge. Data was collected through surveys (N = 158) and semi-structured interviews (N = 15) with patients, doctors, and healthcare staff. The research found that the proliferation of clinics and fragmentation of healthcare are not accidental. Various factors contribute to this situation, such as patient preferences and conveniences, referrals by initial physician, organizational panel, proximity, cost, and the level of patient education, among others. The findings highlight the need for concerted efforts to address the issues of trust, coordination, and doctor-patient contact in the healthcare environment.