Effects of Flight Attendants' Mental Health Resulting From Emotion Regulation Among Coworkers on Flight Safety Attitudes: Moderating Effects of Behavioral Activation Systems

IF 5.7 3区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Tourism Research Pub Date : 2025-10-04 DOI:10.1002/jtr.70130

Eunyoo Evelyn Choi, Sunghyup Sean Hyun

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Abstract

We developed a causal conceptual framework from a social-psychological perspective to investigate whether cabin crews' mental health affects flight safety attitudes via emotion regulation toward coworkers. In addition, the moderating effect of behavioral activation systems (BAS) in linking emotion regulation to mental health is examined. Data were collected through a quantitative survey administered both online and face to face at major airports in Korea over 2 months (January–March 2025). A total of 249 valid responses from airline cabin crews were analyzed using SPSS 21 and AMOS 20. The results reveal that deep acting and relation-involved ambivalence positively influence mental health, whereas self-defensive ambivalence and surface acting negatively affect it. Mental health is also found to enhance flight safety attitudes, and the moderating effects of BAS are supported, except for SDA. This study demonstrates that flight safety attitudes are shaped by social psychological factors and also offers managerial implications.

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同事情绪调节对乘务员心理健康对飞行安全态度的影响：行为激活系统的调节作用

本研究从社会心理学的角度建立了一个因果概念框架，以探讨空乘人员的心理健康是否通过对同事的情绪调节影响飞行安全态度。此外，还考察了行为激活系统在情绪调节与心理健康之间的调节作用。数据是在2025年1月至3月的2个月内，在国内主要机场通过在线和面对面的定量调查收集的。使用SPSS 21和AMOS 20对来自航空公司机组人员的249份有效回复进行了分析。结果表明，深层行为和关系介入性矛盾心理对心理健康有正向影响，而自我防卫性矛盾心理和表面行为对心理健康有负向影响。心理健康对飞行安全态度也有促进作用，除SDA外，BAS也有调节作用。研究表明，飞行安全态度不仅受到社会心理因素的影响，还具有管理意义。

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来源期刊

International Journal of Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

9.00

自引率

4.30%

发文量

期刊介绍： International Journal of Tourism Research promotes and enhances research developments in the field of tourism. The journal provides an international platform for debate and dissemination of research findings whilst also facilitating the discussion of new research areas and techniques. IJTR continues to add a vibrant and exciting channel for those interested in tourism and hospitality research developments. The scope of the journal is international and welcomes research that makes original contributions to theories and methodologies. It continues to publish high quality research papers in any area of tourism, including empirical papers on tourism issues. The journal welcomes submissions based upon both primary research and reviews including papers in areas that may not directly be tourism based but concern a topic that is of interest to researchers in the field of tourism, such as economics, marketing, sociology and statistics. All papers are subject to strict double-blind (or triple-blind) peer review by the international research community.