Supportive interactional algorithmic monitoring systems matter! Fostering affective commitment among highly flexible but insecure digital platform workforces.

IF 2.4 3区工程技术 Q3 ENGINEERING, INDUSTRIAL

Ergonomics Pub Date : 2025-09-29 DOI:10.1080/00140139.2025.2566172

Changyu Wang, Jianyu Chen

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引用次数: 0

Abstract

Broadly using algorithmic monitoring systems, digital gig platforms offer flexible work arrangements but simultaneously expose workers to various insecurities in non-standard employment, leading to high turnover rates and lower job performance. We address this underexplored question by exploring how and when to cultivate affective commitment among highly flexible but insecure platform workforces. Drawing on fairness heuristic theory and the mutual verification of 269 two-wave time-lagged surveys and 303 cross-sectional surveys from gig workers working on different digital platforms in China, we demonstrate that interactional justice fully mediates the positive effect of platform work flexibility and the negative effect of platform work insecurity on affective commitment to the platform. Interactional algorithmic monitoring mitigates the indirect negative effect of platform work insecurity on affective commitment. We offer key ergonomic implications for designing supportive interactional algorithmic monitoring systems enabling gig workers to improve performance-related outcomes by fostering their affective commitment to the platform.

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支持性互动算法监控系统很重要！在高度灵活但不安全的数字平台员工中培养情感承诺。

数字零工平台广泛使用算法监控系统，提供灵活的工作安排，但同时使工人在非标准就业中面临各种不安全感，导致高流动率和较低的工作绩效。我们通过探索如何以及何时在高度灵活但不安全的平台员工中培养情感承诺来解决这个未被充分探索的问题。利用公平启发式理论，通过269份两波时差调查和303份横断面调查对中国不同数字平台零工员工进行相互验证，我们发现互动公平充分中介了平台工作灵活性的正向效应和平台工作不安全感对平台情感承诺的负向效应。交互式算法监测缓解了平台工作不安全感对情感承诺的间接负面影响。我们为设计支持性交互式算法监控系统提供了关键的人体工程学含义，使零工工人能够通过培养他们对平台的情感承诺来改善与绩效相关的结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Ergonomics 工程技术-工程：工业

CiteScore

4.60

自引率

12.50%

发文量

147

审稿时长

6 months

期刊介绍： Ergonomics, also known as human factors, is the scientific discipline that seeks to understand and improve human interactions with products, equipment, environments and systems. Drawing upon human biology, psychology, engineering and design, Ergonomics aims to develop and apply knowledge and techniques to optimise system performance, whilst protecting the health, safety and well-being of individuals involved. The attention of ergonomics extends across work, leisure and other aspects of our daily lives. The journal Ergonomics is an international refereed publication, with a 60 year tradition of disseminating high quality research. Original submissions, both theoretical and applied, are invited from across the subject, including physical, cognitive, organisational and environmental ergonomics. Papers reporting the findings of research from cognate disciplines are also welcome, where these contribute to understanding equipment, tasks, jobs, systems and environments and the corresponding needs, abilities and limitations of people. All published research articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous refereeing by independent expert referees.