The Effect of Work-Related Use of Information and Communication Technologies on Employees' Work Goal Progress and Fatigue: Based on the Transactional Model of Stress.

IF 2.5 3区心理学 Q2 PSYCHOLOGY, MULTIDISCIPLINARY

Behavioral Sciences Pub Date : 2025-09-03 DOI:10.3390/bs15091197

Xiangping Zhan, Pengfei Zhang, Hongyu Ma

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Abstract

The rapid evolution of information and communication technologies (ICTs) has made after-hours work-related ICTs (W_ICTs) use commonplace. The double-edged sword effects of W_ICTs have been widely concerned by researchers, but the role of cognitive appraisal has not been fully investigated. Based on the Transactional Model of Stress, this study explores the underlying mechanism and boundary condition of W_ICTs on work goal progress and fatigue. The hypotheses were tested using 200 two-wave employees' data. The results showed the following: W_ICTs could improve work goal progress through challenge appraisal; Family Supportive Supervisor Behaviors (FSSB) could strengthen the positive relationship between W_ICTs and challenge appraisal while indirectly strengthening the positive relationship between W_ICTs and work goal progress and the negative relationship between W_ICTs and fatigue. This study revealed the positive impact of W_ICTs and the strengthening effect of FSSB on the W_ICTs-challenge appraisal relationship.

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基于压力交易模型的信息通信技术工作使用对员工工作目标进展和疲劳的影响

信息通信技术（ict）的快速发展已使与工作相关的下班后使用ict （w_ict）变得司空见惯。信息通信技术的“双刃剑”效应已受到研究者的广泛关注，但认知评价的作用尚未得到充分研究。基于压力交易模型，本研究探讨了w_ict对工作目标进展和疲劳的影响机制和边界条件。使用200名两波员工的数据对这些假设进行了检验。结果表明：w_ict可通过挑战评估促进工作目标进展；家庭支持性主管行为可以强化工作能力与挑战评价之间的正相关关系，并间接强化工作能力与工作目标进展之间的正相关关系和工作疲劳之间的负相关关系。本研究揭示了w_ict的积极影响以及FSSB对w_ict -挑战评价关系的强化作用。

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