Nurses' Perceptions of Electronic Medical Record Effectiveness at Ministry of Health Hospitals in Jeddah City: A Cross-Sectional Study.

Abstract

Background: Globally, there is a growing demand for the adoption of electronic health systems and the transition toward digital processes within healthcare organizations. Electronic Medical Records (EMRs) play a vital role in enhancing documentation accuracy, improving healthcare delivery, and minimizing medical errors. However, limited research has explored nurses' perceptions of EMR effectiveness within Ministry of Health hospitals in Jeddah City. Methods: A quantitative descriptive cross-sectional design was employed in four governmental hospitals affiliated with the Ministry of Health in Jeddah. A convenience sampling technique was used to recruit 911 full-time registered nurses from inpatient and outpatient departments. Data was collected through an electronic self-administered questionnaire evaluating EMR use, system quality, and user satisfaction. Descriptive and inferential statistical analyses were conducted using SPSS version 26. Results: The global EMR score (82%) reflected a high level of acceptance and integration of EMR systems among the nurses surveyed. The use of order entry received the highest mean score (84.8%), indicating that nurses find EMRs particularly effective in streamlining administrative and clinical tasks, such as medication orders and care plans. The strong correlation between system quality and user satisfaction (rs = 0.911) underscores the importance of well-designed EMRs in fostering trust and confidence among clinical users. Conclusions: The findings indicate that nurses perceive EMRs as effective tools for improving documentation, care coordination, and workflow efficiency. This study recommends the establishment of structured feedback mechanisms that enable nurses to report issues, suggest improvements, and share success stories-thereby fostering a culture of continuous system enhancement.