Beyond technology: A socio-technical lens on Industry 4.0 value-adding across industries

IF 13.3 1区管理学 Q1 BUSINESS

Technological Forecasting and Social Change Pub Date : 2025-09-17 DOI:10.1016/j.techfore.2025.124355

Abel Duarte Alonso , Oanh Thi Kim Vu , Trung Q. Nguyen , Robert McClelland , Ngan M. Nguyen , Hoa Thi Ngoc Huynh , Mohammadreza Akbari , Trung Thanh Nguyen

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Abstract

In the ever-evolving landscape of Industry 4.0, this research disentangles the intricate dynamics of value addition within an emerging economy. With a backdrop immersed in the socio-technical systems theory, the study draws on the experiences of 112 Vietnamese company leaders collected through semi-structured interviews. The qualitative content analysis and data structure helped delineate 10 conceptual dimensions, portraying Industry 4.0 beyond a technological wave. Indeed, Industry 4.0 emerges as a driver of enhanced performance, a nexus connecting companies and customers, and a sign of reliability. To attain these scenarios, and despite acknowledged barriers, organisations require a combination of human capital, proactive initiatives in asset development, and the utilisation of established customary assets. Thus, the research has profound practical implications for organisations. In addition, the assemblage of the dimensions facilitated the development of a conceptual framework, which contributes conceptually to the Industry 4.0 literature and extends the socio-technical systems theory.

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超越技术：工业4.0跨行业增值的社会技术视角

在不断发展的工业4.0格局中，本研究理清了新兴经济体中复杂的增值动态。在社会技术系统理论的背景下，本研究通过半结构化访谈收集了112名越南公司领导人的经验。定性内容分析和数据结构有助于描绘10个概念维度，描绘工业4.0超越技术浪潮。事实上，工业4.0的出现是提高性能的驱动力，是连接公司和客户的纽带，也是可靠性的标志。为了实现这些目标，尽管存在公认的障碍，组织需要将人力资本、积极主动的资产开发和既定习惯资产的利用结合起来。因此，该研究对组织具有深远的实际意义。此外，这些维度的组合促进了概念框架的发展，这对工业4.0文献的概念做出了贡献，并扩展了社会技术系统理论。

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来源期刊

Technological Forecasting and Social Change Multiple-

CiteScore

21.30

自引率

10.80%

发文量

813

期刊介绍： Technological Forecasting and Social Change is a prominent platform for individuals engaged in the methodology and application of technological forecasting and future studies as planning tools, exploring the interconnectedness of social, environmental, and technological factors. In addition to serving as a key forum for these discussions, we offer numerous benefits for authors, including complimentary PDFs, a generous copyright policy, exclusive discounts on Elsevier publications, and more.