Cultivating intention to stay: A cross-cultural exploration of leadership and ethical climates in hotel industry

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI:10.1016/j.ijhm.2025.104454

Alireza Nazarian , Shiromi Wijetunga , Pantea Foroudi , Peter Atkinson , Ioannis Christodoulou

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Abstract

The independent hotel sector struggles with employee retention amid competition from larger chains. This study explores how leadership styles (Transformational/Transactional) influence retention intentions through Ethical Climate, Balanced Organizational Culture, and Organizational Commitment, comparing the UK and Spain. Grounded in Social Exchange Theory (SET), we analyze 962 employee responses using structural equation modelling. Results show Balanced Organizational Culture is the strongest mediator between leadership and retention. Cultural differences moderate these effects: Transformational Leadership suits the UK’s reciprocal loyalty norms, while Transactional Leadership aligns with Spain’s structured expectations. SET explains these dynamics, as UK employees reciprocate transformational behaviors with commitment, whereas Spanish employees respond to transactional exchanges. The findings help independent hotels tailor leadership strategies to reduce turnover.

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培养逗留意向：酒店行业领导力和道德氛围的跨文化探索

在来自大型连锁酒店的竞争中，独立酒店行业难以留住员工。本研究探讨了领导风格（变革型/交易型）如何通过伦理氛围、平衡的组织文化和组织承诺影响挽留意图，并对英国和西班牙进行了比较。基于社会交换理论（SET），我们使用结构方程模型分析了962名员工的反应。结果显示，平衡型组织文化在领导与留任之间的中介作用最强。文化差异缓和了这些影响：变革型领导适合英国的互惠忠诚规范，而交易型领导符合西班牙的结构化期望。SET解释了这些动态，因为英国员工用承诺来回报转型行为，而西班牙员工则对交易性交流做出反应。这些发现有助于独立酒店制定领导策略以减少人员流失率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.