Improving Emergency Response: A Qualitative Needs Assessment Involving People With Disabilities and First Responders.

IF 3.3 3区 心理学 Q1 BEHAVIORAL SCIENCES
Emily Gleaton, Sarah Farmer, Paul M A Baker
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引用次数: 0

Abstract

ObjectiveCurrent emergency response literature rarely focuses on the intersecting experiences of people with disabilities and first responders. This study employed a person-centered Human Factors approach to assess the experiences of people with disabilities and first responders during emergencies. This research identifies environmental and societal factors that hinder emergency response outcomes.MethodsWe conducted a needs assessment of 126 individuals (95 people with disabilities and 31 first responders). The survey included Likert-style items and open-ended responses. Open-ended items were analyzed using reflexive thematic analysis. An exploratory sentiment analysis was conducted to examine the alignment between qualitative and quantitative responses.ResultsThree major themes emerged: communication barriers, insufficient training, and limited resources. People with disabilities emphasized the importance of respectful, clear, and adaptive communication, while first responders noted challenges related to time constraints, tools, and accessible communication methods. Participants from both groups emphasized the urgent need for technology and training that can provide first responders with the necessary knowledge and skills to improve outcomes for people with disabilities.ConclusionThis needs assessment offers foundational insights into barriers that impact emergency response for people with disabilities and first responders. Actionable Human Factors solutions are proposed.ApplicationThe continued presence of barriers and tensions between the needs of people with disabilities and first responders suggests that Human Factors interventions should be developed to improve communication systems and equipment, training protocols, work systems, and environmental design for accessibility for people with disabilities, while also considering the safety and time-sensitive needs of first responders.

改进应急反应:涉及残疾人和急救人员的定性需求评估。
目的当前的应急文献很少关注残疾人和急救人员的交叉经验。本研究采用以人为中心的人为因素方法来评估残疾人和急救人员在紧急情况下的经历。这项研究确定了妨碍应急结果的环境和社会因素。方法对126人(95名残疾人和31名急救人员)进行需求评估。这项调查包括李克特式的项目和开放式的回答。使用反身性专题分析对开放式项目进行分析。探索性的情绪分析进行了检查定性和定量反应之间的一致性。结果出现了沟通障碍、培训不足和资源有限三个主要主题。残疾人强调了尊重、清晰和适应性沟通的重要性,而急救人员指出了与时间限制、工具和无障碍沟通方法有关的挑战。这两个团体的与会者都强调,迫切需要技术和培训,为急救人员提供必要的知识和技能,以改善残疾人的结果。该需求评估为影响残疾人和急救人员应急响应的障碍提供了基础见解。提出了可行的人为因素解决方案。残疾人和急救人员需求之间持续存在的障碍和紧张关系表明,应开发人为因素干预措施,以改善残疾人无障碍的通信系统和设备、培训协议、工作系统和环境设计,同时考虑到急救人员的安全和时间敏感需求。
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来源期刊
Human Factors
Human Factors 管理科学-行为科学
CiteScore
10.60
自引率
6.10%
发文量
99
审稿时长
6-12 weeks
期刊介绍: Human Factors: The Journal of the Human Factors and Ergonomics Society publishes peer-reviewed scientific studies in human factors/ergonomics that present theoretical and practical advances concerning the relationship between people and technologies, tools, environments, and systems. Papers published in Human Factors leverage fundamental knowledge of human capabilities and limitations – and the basic understanding of cognitive, physical, behavioral, physiological, social, developmental, affective, and motivational aspects of human performance – to yield design principles; enhance training, selection, and communication; and ultimately improve human-system interfaces and sociotechnical systems that lead to safer and more effective outcomes.
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