Developing Soft Skills for Sustainable Community Pharmacy Practice Through a Competency-Based Modular Programme.

Abstract

This study explored a competency-based soft-skills programme supporting evolving community pharmacy professionals' roles and sustainable practice in Serbia. Four researchers with academic and practice backgrounds developed the programme using healthcare guidelines and the International Pharmaceutical Federation's competency framework. The process involved defining objectives, selecting methods, designing and organising activities, accreditation, and evaluating outcomes based on the Kirkpatrick model. From January 2021 to March 2025, the "Galenika Academy" was implemented through webinars, accredited tests, onsite courses, and a mobile application. Satisfaction was assessed via a validated online questionnaire among participants attending ≥80% of sessions, following evaluation of attendance and test performance. The programme reached 5107 participants, 10,427 webinar views, and 8252 test completions. The "Galiverse" mobile app, launched in February 2023, had 5558 users by March 2025. The most attended webinar was "Burnout" (787). Average test success was 82.9%, with 95.3% for "Resilience" and 61.0% for "Team Management." Satisfaction was 95.5% for content, 94.2% for quality, 92.3% for materials, 77.1% for the application, and 96.3% would recommend it. Among those reporting improved resilience, 96.9% believed it could positively impact pharmacy operations. Pharmacists found the programme relevant and effective. Further research is needed to evaluate its impact on practice and patient outcomes.