Talent Retention of Information Technology Professionals in Light of Employee Experience: Artifact Proposition

Abstract

The information technology (IT) sector in Brazil remains highly competitive in attracting and retaining skilled professionals, despite global layoffs by major tech companies. This study is aimed at developing and validating a comprehensive instrument for measuring employee experience, providing actionable insights to enhance talent retention. Employing a mixed-methods approach guided by the design science research (DSR) framework, data were collected from IT professionals, including employees, interns, and outsourced contractors based in Brazil. A validated employee experience questionnaire underwent exploratory factor analysis (EFA) to ensure its construct validity. Findings revealed gaps in the employee experience, particularly among outsourced contractors, which informed the development of a dashboard artifact designed to address three critical stages of the employee journey: onboarding, monitoring, and offboarding. This study offers both theoretical and practical contributions, including a validated tool for measuring employee experience and a replicable framework for improving retention strategies in IT and other industries. Implications highlight the potential for enhanced talent management practices and sustained organizational performance.