Applying Large Language Models to investigate how people with disabilities interact at airports

IF 3.6 2区工程技术 Q2 TRANSPORTATION

Journal of Air Transport Management Pub Date : 2025-08-30 DOI:10.1016/j.jairtraman.2025.102880

Steven Tanner McCullough , Ariana Grant , Evan Mistur , June Young Park

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引用次数: 0

Abstract

Rapid transition in social and environmental conditions consistently demand changes in how airport facilities are operated and managed, creating an ongoing stream of new and unique barriers to accessibility. In this paper, a novel framework in conjunction with Large Language Model (LLM) and accessibility design standards is used to discover the perceived accessibility of people with disability (PWD) in airports, mined from location-based social media reviews. The analysis uncovered key insights into how different airports perform in terms of accessibility among 64 hub airports in the United States. While some airports excel in most areas that are legislated by the Americans with Disabilities Act (ADA), others face challenges in providing consistent and inclusive experiences. Primarily, the initial arrival experiences at airports are seen as the most significant factor influencing PWD overall perceptions of accessibility throughout the entire airport, highlighting the importance of consistent and effective first contact in shaping the journey of PWD.

查看原文本刊更多论文

应用大型语言模型来调查残疾人如何在机场互动

社会和环境条件的快速变化不断要求机场设施的运营和管理方式发生变化，从而不断产生新的和独特的无障碍障碍。本文结合大语言模型（Large Language Model， LLM）和无障碍设计标准，从基于位置的社交媒体评论中挖掘机场残障人士（PWD）的无障碍感知。该分析揭示了美国64个枢纽机场在可达性方面的不同机场表现的关键见解。虽然一些机场在《美国残疾人法案》（ADA）规定的大多数领域表现出色，但其他机场在提供一致和包容的体验方面面临挑战。首先，首次抵达机场的体验被视为影响残疾人士对整个机场无障碍程度的整体看法的最重要因素，这突显了始终如一和有效的首次接触对残疾人士旅程的重要性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Air Transport Management TRANSPORTATION-

CiteScore

12.40

自引率

11.70%

发文量

期刊介绍： The Journal of Air Transport Management (JATM) sets out to address, through high quality research articles and authoritative commentary, the major economic, management and policy issues facing the air transport industry today. It offers practitioners and academics an international and dynamic forum for analysis and discussion of these issues, linking research and practice and stimulating interaction between the two. The refereed papers in the journal cover all the major sectors of the industry (airlines, airports, air traffic management) as well as related areas such as tourism management and logistics. Papers are blind reviewed, normally by two referees, chosen for their specialist knowledge. The journal provides independent, original and rigorous analysis in the areas of: • Policy, regulation and law • Strategy • Operations • Marketing • Economics and finance • Sustainability