A Real-Time Online Referral System Pilot for Preceptor-Reported Issues

IF 3.5 4区教育学 Q1 EDUCATION, SCIENTIFIC DISCIPLINES

American Journal of Pharmaceutical Education Pub Date : 2025-08-05 DOI:10.1016/j.ajpe.2025.101482

Charlene Williams , Jacqueline E. McLaughlin , Sarah Pankracij , Kelly Womack-Adams , Nicole R. Pinelli

{"title":"A Real-Time Online Referral System Pilot for Preceptor-Reported Issues","authors":"Charlene Williams , Jacqueline E. McLaughlin , Sarah Pankracij , Kelly Womack-Adams , Nicole R. Pinelli","doi":"10.1016/j.ajpe.2025.101482","DOIUrl":null,"url":null,"abstract":"<div><h3>Objective</h3><div>The purpose of this study was to evaluate preliminary results of a centralized online referral system that facilitated expedient intervention in experiential environments.</div></div><div><h3>Methods</h3><div>An online referral system was established for students, faculty, staff, and preceptors to bring immediate student concerns to the school’s attention and request real-time support. Experiential academic and personal concerns submitted by preceptors were managed collaboratively by student affairs and experiential education personnel. Referrals from 2018 to 2022 were deidentified and analyzed using qualitative methods. Quantitative and qualitative data from the 2019 and 2023 American Association of Colleges of Pharmacy Preceptor Surveys related to student support and the referral system were assessed using descriptive statistics and thematic analysis to determine preceptor satisfaction with the referral system.</div></div><div><h3>Results</h3><div>Fifty-five referrals were submitted, 46 of which involved students in the second professional year. A total of 182 codes were applied to the data. The most common codes were related to Professionalism (<em>n</em> = 94, 51.6%), Personal Issues (<em>n</em> = 50, 27.4%), and Academic Concerns (<em>n</em> = 28, 15.3%). Preceptors agreed or strongly agreed that they knew how to utilize processes for academic misconduct (86.3%), professional misconduct (90.4%), and harassment/discrimination (88.1%), and survey responses ranked higher compared to national and peer institution benchmarks. Preceptors positively endorsed the referral system and support from the school.</div></div><div><h3>Conclusion</h3><div>This study found similar preceptor concerns compared to previous studies. Preceptors indicated knowledge of support systems and positively regarded the system and school support. These initial results suggest the system is a promising method to support student success. More studies are needed on interventions applied and student success outcomes.</div></div>","PeriodicalId":55530,"journal":{"name":"American Journal of Pharmaceutical Education","volume":"89 9","pages":"Article 101482"},"PeriodicalIF":3.5000,"publicationDate":"2025-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"American Journal of Pharmaceutical Education","FirstCategoryId":"95","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0002945925001275","RegionNum":4,"RegionCategory":"教育学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"EDUCATION, SCIENTIFIC DISCIPLINES","Score":null,"Total":0}

引用次数: 0

Abstract

Objective

The purpose of this study was to evaluate preliminary results of a centralized online referral system that facilitated expedient intervention in experiential environments.

Methods

An online referral system was established for students, faculty, staff, and preceptors to bring immediate student concerns to the school’s attention and request real-time support. Experiential academic and personal concerns submitted by preceptors were managed collaboratively by student affairs and experiential education personnel. Referrals from 2018 to 2022 were deidentified and analyzed using qualitative methods. Quantitative and qualitative data from the 2019 and 2023 American Association of Colleges of Pharmacy Preceptor Surveys related to student support and the referral system were assessed using descriptive statistics and thematic analysis to determine preceptor satisfaction with the referral system.

Results

Fifty-five referrals were submitted, 46 of which involved students in the second professional year. A total of 182 codes were applied to the data. The most common codes were related to Professionalism (n = 94, 51.6%), Personal Issues (n = 50, 27.4%), and Academic Concerns (n = 28, 15.3%). Preceptors agreed or strongly agreed that they knew how to utilize processes for academic misconduct (86.3%), professional misconduct (90.4%), and harassment/discrimination (88.1%), and survey responses ranked higher compared to national and peer institution benchmarks. Preceptors positively endorsed the referral system and support from the school.

Conclusion

This study found similar preceptor concerns compared to previous studies. Preceptors indicated knowledge of support systems and positively regarded the system and school support. These initial results suggest the system is a promising method to support student success. More studies are needed on interventions applied and student success outcomes.

查看原文本刊更多论文

教师报告问题的实时在线转诊系统试点。

目的：本研究的目的是评估集中式在线转诊系统在体验环境中促进权宜干预的初步结果。方法：为学生、教职员工和导师建立了一个在线转介系统，将学生关注的问题立即提请学校注意并请求实时支持。导师提交的体验式学术和个人问题由学生事务和体验式教育人员共同管理。使用定性方法对2018-2022年的转诊患者进行去识别和分析。通过描述性统计和专题分析，对2019年和2023年AACP教师调查中与学生支持和转介系统相关的定量和定性数据进行评估，以确定教师对转介系统的满意度。结果：共转诊55例，其中46例为二专业年度转诊。对数据应用了182个代码。最常见的编码与专业性（n=94, 51.6%）、个人问题（n=50, 27.4%）和学术问题（n=28, 15.3%）有关。辅导员同意或强烈同意他们知道如何利用处理学术不端行为（86.3%）、专业不端行为（90.4%）和骚扰/歧视（88.1%）的程序，调查结果的排名高于国家和同行机构的基准。导师们对学校的转介制度和支持表示肯定。结论：与之前的研究相比，本研究发现了类似的担忧。教师表示对支持系统的了解，并积极评价该系统和学校的支持。这些初步结果表明，该系统是支持学生成功的有希望的方法。干预措施的应用和学生成功的结果需要更多的研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

American Journal of Pharmaceutical Education 医学-学科教育

CiteScore

4.30

自引率

15.20%

发文量

114

期刊介绍： The Journal accepts unsolicited manuscripts that have not been published and are not under consideration for publication elsewhere. The Journal only considers material related to pharmaceutical education for publication. Authors must prepare manuscripts to conform to the Journal style (Author Instructions). All manuscripts are subject to peer review and approval by the editor prior to acceptance for publication. Reviewers are assigned by the editor with the advice of the editorial board as needed. Manuscripts are submitted and processed online (Submit a Manuscript) using Editorial Manager, an online manuscript tracking system that facilitates communication between the editorial office, editor, associate editors, reviewers, and authors. After a manuscript is accepted, it is scheduled for publication in an upcoming issue of the Journal. All manuscripts are formatted and copyedited, and returned to the author for review and approval of the changes. Approximately 2 weeks prior to publication, the author receives an electronic proof of the article for final review and approval. Authors are not assessed page charges for publication.