Linking digital transformation to ESG outcomes: A mixed-methods study on SRM capability and coopetition in supply networks.

Abstract

This study uses a resource-based view to explore the relationships between digital technology investment, digital supplier relationship management capability, coopetition within supply networks, and Environmental, Social and Governance (ESG) performance. The study adopted a mixed-methods approach. Study one employed a quantitative approach, testing a hypothesized serial mediation model using survey data and analyzing it with PROCESS. The study two applied a qualitative study approach. The findings indicate that digital technology investment positively influences ESG performance through digital supplier relationship management capability and coopetition within supply networks. This research provides fresh perspectives on the expanding body of work regarding digital transformation and ESG performance by introducing a unique serial mediation model that highlights the significance of two mediators. Additionally, the results assist managers in enhancing their ESG performance in the digital age.