Evaluating Sustainability Through Business Processes Indicators: A Case Study

Abstract

Researchers, organizations, and professionals have a great interest in defining sustainability indicators within the framework of Green Business Process Management (Green BPM), together with business process models that allow the impact of those indicators to be assessed in organizations. However, there is a lack of procedures that help organizations to incorporate indicators in Green BPM. For this reason, the so-called Gaia method has been developed based on the Green BPM lifecycle. This method allows the implementation, monitoring, and continuous improvement of sustainability in business processes based on sustainability indicators. This paper presents an empirical validation of Gaia through a case study carried out in a higher education institution, emphasizing the definition and evaluation of sustainability indicators in business processes. The evaluation of sustainability indicators into the BPM lifecycle allowed sustainability indices to be obtained for each process, leading to the calculation of an organization's sustainability coefficient. The proposal has been applied to a higher education organization, which obtained a sustainability coefficient $\left(C_{\mathrm{su}}\right)=0.57$, corresponding to the medium sustainability level ($L_{\mathrm{SU}}$). The case study has been the basis for the re-elaboration of objectives, lines of action, and the redesign of business processes that contribute to evaluating and improving the levels of sustainability desired by the organization under study. The main limitation of our study is that the Gaia method has been applied on one organization only. A tool that automates the method to assess the sustainability of business processes is being developed.