Mapping systems and services through multi-stakeholder perspectives of mental health care provision through non-governmental organizations in Palakkad and Chennai districts of Southern India.

Abstract

Background: India has a serious dearth of mental health experts in the field, with only 0.3 psychiatrists for every 100,000 people, far below the global average, which is significantly appearing as a barrier for SDG number 3. Mental health NGOs in India are crucial in filling this gap by providing essential services including counselling, therapy, and medication management and raising mental health awareness. This study aims to map the mental health services provided and explore the stakeholder perspectives on NGO-provided mental health services to identify facilitators and barriers to improving service delivery.

Methods: This qualitative, multicentric exploratory study was conducted in two districts of Southern India, Palakkad in Kerala and Chennai in Tamil Nadu. The study mapped NGOs' mental health systems and services, drawing on the perspectives of 30 stakeholders, including key informants, psychologists, counsellors, social workers, volunteers, and psychiatrists. Data was collected between January and April 2024 following ethics clearance and analysed by manual coding and ATLAS.ti software trial version 24.1.0.

Results: Thematic analysis revealed key challenges and facilitators, with stigma and funding constraints emerging as commonly discussed barriers, while community engagement and collaborative efforts were frequently cited as enablers of effective service delivery. The study identified the diverse mental health services provided by the NGOs in both places, such as direct counselling, teleconsultations, awareness classes, workshops, and community outreach sessions. Stakeholders highlighted effective community engagement, flexibility, continuous professional development, and strategic public-private partnerships as the facilitators for delivering good-quality services. Challenges for the service implementation included stigma surrounding mental health, competition in the field, and inadequate funding.

Conclusion: By addressing identified barriers and leveraging facilitators, NGOs can significantly enhance mental health service provision and outcomes in Palakkad and Chennai districts. Effective communication, local language use, and increased collaboration, including enhancing Public-Private Partnerships, are essential for sustainable mental health initiatives.