The associations of the psychosocial safety climate with human service workers’ job demands, resources, and work-and health-related outcomes: A scoping review

IF 5.4 1区工程技术 Q1 ENGINEERING, INDUSTRIAL

Safety Science Pub Date : 2025-07-25 DOI:10.1016/j.ssci.2025.106949

Işıl Karatuna , Sandra Jönsson , Maureen F. Dollard , Tuija Muhonen

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引用次数: 0

Abstract

Objectives

Human service workers are at a greater risk for negative work and health-related outcomes due to the highly demanding nature of their work which involves unique stressors such as emotion work and routine interactions with clients. This scoping review synthesizes the current state of literature reporting on the associations of psychosocial safety climate (PSC) with human service workers’ job demands, resources, and work- and health-related outcomes.

Methods

A literature search was conducted using the PsycINFO, PubMed, CINAHL, Web of Science, Sociological Abstracts, ERIC, Education Research Complete, ProQuest (theses) database and Google Scholar. The search included both published and unpublished studies reported in English and released between 2010 and May 28, 2025. Foreign-language papers with English abstracts were also included if they provided sufficient information related to the research questions.

Results

59 studies which met the inclusion criteria were reviewed. The observed associations were mostly in line with the theoretical propositions of the PSC-extended model. High PSC predicted better work and health outcomes directly and indirectly through reduced demands and increased resources. Additionally, high PSC moderated the negative (positive) effects of job demands (resources) on work and health outcomes.

Conclusion

PSC is an important organizational climate construct, especially for demanding and difficult occupations such as human service occupations. High PSC is associated with numerous positive outcomes for human service workers’ motivation and health. Our findings can help managers to understand the importance of fostering a high-PSC work environment among human service workers.

查看原文本刊更多论文

社会心理安全气候与人类服务工作者的工作需求、资源和工作与健康相关结果的关系：范围综述

人类服务工作者由于其工作的高要求性质，涉及独特的压力源，如情绪工作和与客户的日常互动，因此他们面临更大的负面工作和健康相关结果的风险。本综述综合了社会心理安全气候（PSC）与人类服务工作者的工作需求、资源以及与工作和健康相关的结果相关的文献报道的现状。方法采用PsycINFO、PubMed、CINAHL、Web of Science、Sociological Abstracts、ERIC、educational Research Complete、ProQuest（论文）数据库和谷歌Scholar进行文献检索。该研究包括2010年至2025年5月28日期间发表的已发表和未发表的英文研究。带有英文摘要的外文论文，如果能提供与研究问题相关的足够信息，也被纳入。结果共纳入59项符合纳入标准的研究。观测到的关联与psc扩展模型的理论命题基本一致。高PSC直接和间接地通过减少需求和增加资源预测更好的工作和健康结果。此外，高PSC调节了工作需求（资源）对工作和健康结果的负（正）影响。结论psc是一种重要的组织氛围构建，尤其适用于要求高、难度大的职业，如人力服务类职业。高PSC与人类服务工作者的动机和健康的许多积极结果相关。我们的研究结果可以帮助管理者理解在人类服务工作者中培养高psc工作环境的重要性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Safety Science 管理科学-工程：工业

CiteScore

13.00

自引率

9.80%

发文量

335

审稿时长

53 days

期刊介绍： Safety Science is multidisciplinary. Its contributors and its audience range from social scientists to engineers. The journal covers the physics and engineering of safety; its social, policy and organizational aspects; the assessment, management and communication of risks; the effectiveness of control and management techniques for safety; standardization, legislation, inspection, insurance, costing aspects, human behavior and safety and the like. Papers addressing the interfaces between technology, people and organizations are especially welcome.