An integrative conceptual review and theoretical framework of surprise in organizations.

IF 9.4 1区心理学 Q1 MANAGEMENT

Journal of Applied Psychology Pub Date : 2025-07-24 DOI:10.1037/apl0001306

Gabriel R Sala,Boram Do,Spencer Harrison,Jean Bartunek

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引用次数: 0

Abstract

From Aristotle through René Descartes, Adam Smith, and Charles Darwin, surprise has been a source of fascination and many questions in philosophy and social sciences. Yet, the definitions of surprise, as well as its implications for individuals in organizations, have been siloed leading to notable confusion and debates in recent research. This integrative review synthesizes insights from psychology, management, and other related fields to provide a comprehensive understanding of surprise in organizational contexts. We explore the cognitive and emotional mechanisms that underlie surprise as well as key organizational moderators-organizational memory and emotional capabilities-that shape how surprise is experienced and managed. Based on this synthesis, we present a theoretical framework and detailed propositions that explain the conditions under which surprise leads to variance creation or variance reduction behaviors. Finally, we discuss important paths for future research and practical propositions for studying surprise experiences and their impact on organizations. (PsycInfo Database Record (c) 2025 APA, all rights reserved).

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组织意外的综合概念回顾与理论框架。

从亚里士多德到笛卡尔、亚当·斯密和查尔斯·达尔文，惊奇一直是哲学和社会科学的魅力和许多问题的源泉。然而，惊喜的定义，以及它对组织中个人的影响，在最近的研究中一直是孤立的，导致了明显的混乱和争论。这篇综合评论综合了心理学、管理学和其他相关领域的见解，提供了对组织背景下惊喜的全面理解。我们探索了惊喜背后的认知和情感机制，以及关键的组织调节因子——组织记忆和情感能力——它们塑造了惊喜是如何经历和管理的。在此基础上，我们提出了一个理论框架和详细的命题来解释意外导致方差创造或方差减少行为的条件。最后，我们讨论了未来研究的重要路径和研究意外体验及其对组织的影响的实际建议。（PsycInfo Database Record (c) 2025 APA，版权所有）。

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来源期刊

Journal of Applied Psychology Multiple-

CiteScore

17.60

自引率

6.10%

发文量

175

期刊介绍： The Journal of Applied Psychology® focuses on publishing original investigations that contribute new knowledge and understanding to fields of applied psychology (excluding clinical and applied experimental or human factors, which are better suited for other APA journals). The journal primarily considers empirical and theoretical investigations that enhance understanding of cognitive, motivational, affective, and behavioral psychological phenomena in work and organizational settings. These phenomena can occur at individual, group, organizational, or cultural levels, and in various work settings such as business, education, training, health, service, government, or military institutions. The journal welcomes submissions from both public and private sector organizations, for-profit or nonprofit. It publishes several types of articles, including: 1.Rigorously conducted empirical investigations that expand conceptual understanding (original investigations or meta-analyses). 2.Theory development articles and integrative conceptual reviews that synthesize literature and generate new theories on psychological phenomena to stimulate novel research. 3.Rigorously conducted qualitative research on phenomena that are challenging to capture with quantitative methods or require inductive theory building.