Critical success factors for implementing digital human resources: Insights from the shipping sector

IF 5.4 2区环境科学与生态学 Q1 OCEANOGRAPHY

Ocean & Coastal Management Pub Date : 2025-07-17 DOI:10.1016/j.ocecoaman.2025.107847

Xiaoteng Wang , Xinrui Li, Miao Su

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引用次数: 0

Abstract

Digital transformation has brought about profound changes in the maritime logistics industry and imposed strict requirements on human resource management. By integrating competency models, dynamic capability theory, and stakeholder theory, this study constructs a framework of critical success factors (CSFs) for digital human resources (DHR) with 21 sub-factors. Using a hybrid analytical approach that combines the Analytic Hierarchy Process (AHP), Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL), Analytic Network Process (ANP), and Choquet integral, the necessity and interdependencies of each CSF are determined. Data were collected through interviews with 20 experts. The findings reveal three core dimensions for building an effective DHR framework: maritime digital strategy and vision, digital human development strategy, and change readiness. Additionally, the study highlights the importance of digital literacy programs and digital infrastructure. This study enriches the existing knowledge of digital transformation and digital human resource management in the maritime industry and provides practical guidance for maritime managers in developing and implementing effective digital HR strategies.

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实施数字化人力资源的关键成功因素：来自航运业的见解

数字化转型给海运物流业带来了深刻的变化，对人力资源管理提出了严格的要求。本研究通过整合胜任力模型、动态能力理论和利益相关者理论，构建了包含21个子因素的数字化人力资源关键成功因素框架。使用混合分析方法，结合层次分析法（AHP），模糊决策试验和评估实验室（FDEMATEL），分析网络过程（ANP）和Choquet积分，确定每个CSF的必要性和相互依赖性。通过对20位专家的访谈收集数据。研究结果揭示了构建有效的DHR框架的三个核心维度：海事数字战略和愿景、数字人类发展战略和变革准备。此外，该研究还强调了数字扫盲计划和数字基础设施的重要性。本研究丰富了海运业数字化转型和数字化人力资源管理的现有知识，为海事管理者制定和实施有效的数字化人力资源战略提供了实践指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Ocean & Coastal Management 环境科学-海洋学

CiteScore

8.50

自引率

15.20%

发文量

321

审稿时长

60 days

期刊介绍： Ocean & Coastal Management is the leading international journal dedicated to the study of all aspects of ocean and coastal management from the global to local levels. We publish rigorously peer-reviewed manuscripts from all disciplines, and inter-/trans-disciplinary and co-designed research, but all submissions must make clear the relevance to management and/or governance issues relevant to the sustainable development and conservation of oceans and coasts. Comparative studies (from sub-national to trans-national cases, and other management / policy arenas) are encouraged, as are studies that critically assess current management practices and governance approaches. Submissions involving robust analysis, development of theory, and improvement of management practice are especially welcome.