Low-Income Older Adults' User Challenges and Preferences Related to Voice Interface Design on Smart Speakers.

IF 1.1 4区医学 Q4 GERIATRICS & GERONTOLOGY

Journal of gerontological nursing Pub Date : 2025-07-01 DOI:10.3928/00989134-20250603-03

Jane Chung, Madeline Viceconte, Reiley Syros, Rachel Wood, Natalie Mansion, Hyoeun Jang

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引用次数: 0

Abstract

Purpose: Artificial intelligence-based voice assistants offer diverse functionalities to support aging in place. The current study explored usability challenges and design recommendations for voice user interfaces (VUIs) of smart speakers among low-income older adults.

Method: Results from two user-centered design studies involving residents in low-income housing (n = 27 and n = 11, respectively), including current smart speaker users and nonusers living alone, were synthesized. Using a qualitative descriptive approach, we explored participants' experiences, challenges, and design preferences for smart speakers.

Results: Participants reported difficulties with technology learning opportunities, lack of in-person technical support, and usability issues with VUI. They also highlighted user-related challenges, such as cognitive and physical limitations, affecting interaction with the devices. Participants proposed VUI design improvements to enhance usability, accessibility, and engagement.

Conclusion: The current study contributes to the identification of key barriers and facilitators for smart speaker adoption among underserved older adults, offering recommendations for more inclusive and user-friendly VUI design. [Journal of Gerontological Nursing, 51(7), 7-14.].

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低收入老年人对智能音箱语音界面设计的挑战与偏好

目的：基于人工智能的语音助手提供多种功能，以支持原位衰老。本研究探讨了低收入老年人智能音箱语音用户界面（VUIs）的可用性挑战和设计建议。方法：综合两项以用户为中心的设计研究的结果，这些研究涉及低收入住房的居民（分别为n = 27和n = 11），包括目前的智能音箱用户和非独居用户。使用定性描述方法，我们探讨了参与者对智能扬声器的体验、挑战和设计偏好。结果：参与者报告了技术学习机会的困难，缺乏面对面的技术支持，以及VUI的可用性问题。他们还强调了与用户相关的挑战，例如影响与设备交互的认知和身体限制。与会者提出了VUI设计改进，以增强可用性、可访问性和参与度。结论：本研究有助于确定老年人使用智能音箱的主要障碍和促进因素，并为更具包容性和用户友好性的VUI设计提供建议。老年护理杂志，51(7),7-14。

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来源期刊

Journal of gerontological nursing 医学-护理

CiteScore

2.00

自引率

7.70%

发文量

审稿时长

6-12 weeks

期刊介绍： The Journal of Gerontological Nursing is a monthly, peer-reviewed journal publishing clinically relevant original articles on the practice of gerontological nursing across the continuum of care in a variety of health care settings, for more than 40 years.